Adult Emergency Financial Assistance Specialist (Remote - MUST ALREADY LIVE in the Tampa Bay ar[...]

Freddie Mac; Clearwater (FL); Remote; USD 40,000 - 50,000; Full time

Job summary

A leading company in health services is seeking a dedicated individual to join their team. This role involves assessing client needs through various communication channels, facilitating crisis intervention, and coordinating with partner agencies. The ideal candidate will possess excellent communication and customer service skills, along with a Bachelor's Degree or relevant experience. This position offers opportunities for career advancement in a supportive work environment focused on client well-being.

Benefits

Career advancement opportunities

Supportive work environment

Community outreach participation

Qualifications

• Excellent verbal communication and customer service skills.
• Strong data entry skills and proficiency in personal computer applications.

Responsibilities

• Handle incoming calls, emails, and texts to assess client needs.
• Facilitate crisis intervention services and advocate for service connections.
• Conduct outbound follow-up calls for quality assurance.

Skills

Communication

Customer Service

Time Management

Data Entry

Education

Bachelor's Degree

Job description

Employer Industry: Health and Human Services

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Supportive and compassionate work environment focused on client well-being
- Chance to make a positive impact on individuals facing mental health challenges and other crises
- Participate in community activities and outreach events
- Engage in proactive team efforts to achieve departmental and company goals

What to Expect (Job Responsibilities):
- Efficiently handle incoming calls, emails, chats, and text messages to assess client needs and provide suitable referrals
- Facilitate crisis intervention services and advocate for emergency and wrap-around service connections
- Coordinate with internal programs and external partner agencies to support service requests and report suspected abuse or neglect cases
- Conduct outbound follow-up calls for quality assurance and maintain accurate records in the 211 database platform
- Participate in team meetings and community outreach events, contributing to departmental goals

What is Required (Qualifications):
- Excellent verbal communication, customer service, and time management skills
- Ability to read and interpret documents, write routine reports, and respond to inquiries
- Strong data entry skills and proficiency in personal computer applications
- Bachelor's Degree (B.A.) or one to two years of related experience or equivalent combination of education and experience
- Six months to one year of related experience required

How to Stand Out (Preferred Qualifications):
- AAS, ASIST, AIRS I & R, CIRCS-A on Aging Certification preferred; must acquire certification within two years of employment
- Health and human services background preferred
- Experience with federal, state, and local government benefit programs preferred
- Call center experience preferred
- Bilingual (English/Spanish) preferred

#HealthServices #CrisisIntervention #CommunitySupport #CareerGrowth #ClientAdvocacy

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