Data Analytics Support Specialist

Credit Union National Association, Inc.; United States; Remote; USD 40,000 - 45,000; Full time

Job summary

A leading company seeks a Data Analytics Support Specialist to be the first point of contact for clients needing support. This fast-paced role involves handling client tickets, providing solutions, and interacting with cross-functional teams. The ideal candidate is adaptable, self-motivated, and possesses strong communication skills. This fully remote position offers a salary range of $40,000 to $45,000 USD.

Qualifications

• Experience in financial services or software support.
• Strong Excel skills and understanding of data.

Responsibilities

• Complete intake process for all incoming client tickets.
• Handle general questions and report requests from clients.
• Create document drafts as required.

Skills

Adaptability

Communication

Time Management

Customer Service

Education

High school diploma or equivalent

Associates or higher in Business or Computer Science

Tools

Excel

Oracle Analytics

PL/SQL

MSSQL

Job description

At Lodestar, we want to be the best data solution and analytics partner for credit unions in the world. Our talent and technology strengthen our clients’ data maturity, empowering them to make strategic decisions that improve lives.

Our Data Analytics Support Specialists are at the heart of what we do at Lodestar. These team members are often the first point of contact for clients who are in need of support. The role of Data Analytics Support Specialist is exciting and fast-paced, with all client support needs being routed through this role!

Salary range for this position is $40,000 to $45,000 USD ($54,000 to $60,000 CAD).

The position is fully remote and open to both US and Canadian applicants.

We encourage you to apply even if you feel that you do not meet 100% of the qualifications listed. Frequently cited statistics show that women and underrepresented groups apply to jobs only if they meet all the listed qualifications. We look forward to your application.

Additional Information:
Lodestar is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law. As an equal opportunity employer, we offer competitive compensation packages, robust benefits and professional growth opportunities aimed at helping to improve our employees’ lives and careers. Offers of employment will be contingent upon passing a post-offer background check as well as references. We encourage you to apply even if you feel that you do not meet 100% of the qualifications listed. Frequently cited statistics show that women and underrepresented groups apply to jobs only if they meet all the listed qualifications. We look forward to your application. Additional Information: Lodestar is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law. As an equal opportunity employer, we offer competitive compensation packages, robust benefits and professional growth opportunities aimed at helping to improve our employees’ lives and careers.

A day in the life of a Data Analytics Support Specialist:

• Complete intake process for all incoming client tickets
  • Monitor ticket queue
  • Assign levels and types to incoming tickets
  • Claim and complete Level I tickets
  • Route tickets as appropriate
• Work tickets in your own queue related to:
  • General questions from clients
  • Basic report requests
  • Oracle Analytics Server (OAS) functionality
  • OAS sign-in issues
  • Client Portal questions
• Handle recurring tasks relative to support operations
  • Example: Weekly reports (internal and external)
• Participate on project teams as required
• Create document drafts as required
• Interact with cross-functional team members in both a professional and personal capacity

A good fit for this position will be:

• Highly adaptable and resourceful
• Self-motivated with a strong work ethic
• Able to pivot quickly and efficiently based on changing priorities
• Strong in both independent and team work settings
• Experienced with remote work
• Excellent at time management and communication
• Enthusiastic and personable with high integrity and humility

You should have:

• Financial services experience and/or software support experience
• High school diploma or equivalent required
  • Associates or higher in Business or Computer Science preferred
• Strong Excel skills and understanding of data
• High aptitude and/or experience with customer service
• A growth mindset

Preference will be given to candidates with experience in the following areas:

• Oracle Analytics software stack
• Data visualization
• PL/SQL and/or MSSQL
• Fiserv DNA and/or other banking core processor platforms
• Familiarity with data warehousing concepts and best practices