Patient Support Coordinator

TSG Resources, Inc.; San Jose (CA); Hybrid; USD 35,000 - 50,000; Full time

Job summary

SCP Health is seeking a Patient Support Coordinator to work remotely. This full-time role requires assisting patients in navigating the healthcare system and developing customer service skills. Strong communication and attention to detail are essential, with a preference for bilingual candidates.

Benefits

Comprehensive benefits package

Competitive compensation

Opportunities for growth

Qualifications

• 2 years experience in patient scheduling or customer service.
• Bilingual Spanish/English strongly preferred.

Responsibilities

• Answer inbound and outbound calls and support patients.
• Schedule and confirm medical appointments.
• Document interactions accurately in internal systems.

Skills

Communication

Multitasking

Customer Service

Education

High school diploma or equivalent

Job description

Patient Support Coordinator page is loaded

Patient Support Coordinator

Apply remote type Fully Remote locations Atlanta, GA Lafayette, LA Dallas, TX time type Full time posted on Posted 9 Days Ago job requisition id JR6498

At SCP Health, what you do matters

As part of the SCP Health team, you have an opportunity to make a difference. At our core, we work to bring hospitals and healers together in the pursuit of clinical effectiveness. With a portfolio of over 8 million patients, 7500 providers, 30 states, and 400 healthcare facilities, SCP Health is a leader in clinical practice management spanning the entire continuum of care, including emergency medicine, hospital medicine, wellness, telemedicine, intensive care, and ambulatory care.

Why you will love working here:

- Strong track record of providing excellent work/life balance.

- Comprehensive benefits package and competitive compensation.

- Commitment to fostering an inclusive culture of belonging and empowerment through our core values - collaboration, courage, agility, and respect.

Why You’ll Love Working Here

• Monday–Friday schedule with steady hours
• Full-time role with benefits eligibility
• Supportive, team-oriented environment
• Opportunities for growth and skill development
• Commitment to our core values: Collaboration, Courage, Agility, and Respect

Why This Role?

• Help patients navigate the healthcare system and get the care they need
• Make a difference by supporting injured workers and occupational health patients
• Develop customer service and care coordination skills in a professional setting
• Work remotely in a call center-style role with strong processes and training
• Bilingual Spanish/English speakers are strongly preferred

What You’ll Do

• Answer inbound and outbound calls, texts, emails, and chats to support patients
• Schedule and confirm medical appointments
• Collect and verify patient information and coordinate next steps
• Track referrals, authorizations, and appointment outcomes
• Communicate with patients, care teams, employers, adjusters, and case managers
• Document interactions accurately in internal systems
• Stay up to date with procedures, processes, and referral guidelines
• Meet quality and productivity expectations in a fast-paced, remote call center environment

What We’re Looking For

• High school diploma or equivalent required
• At least 2 years of patient scheduling, coordination, or customer service experience
• Strong communication and listening skills
• Comfortable with multitasking and using computer systems
• Experience with EMR, insurance coordination, or workers' comp is a plus
• Bilingual Spanish/English strongly preferred
• Patient, professional, and detail-oriented

SCHEDULE:
Full-time, Monday–Friday
Shifts fall between 7:00 AM – 7:00 PM CST (may vary slightly)

This position is eligible for our corporate benefits, please click this link for the details: https://myscpbenefits.com/

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SCP Health and its affiliated companies require all applicants for a non-clinical position to be vaccinated against COVID-19 as a condition of employment, except where prohibited by state or local law. To demonstrate compliance with SCP Health’s vaccination policy, proof of COVID-19 vaccination status will be requested upon a conditional offer of employment. SCP Health will consider religious and/or medical/disability accommodation and other legally required exemption requests as required by applicable law.

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Why work here?

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Get In Touch

Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match.

About Us

Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.