Patient Support Call Specialist — In-Office

CCS; Lakewood (CO); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Attractive Incentives

Monday through Friday Schedule

Intimate Office Environment

Professional Growth

Supportive Team

Great Benefits

Job summary

CCS is seeking a Customer Service Representative – Patient Support Dept. to excel in a patient-centric call center and ensure accurate and timely shipping of reorders. You will handle authorizations, billing support, and cross-functional documentation to maintain patient satisfaction.

The role is in-office at the Lakewood location with a $2.00 on-site premium; Monday–Friday schedule; competitive benefits and professional growth opportunities.

Qualifications

• Minimum high School diploma or GED equivalent.
• Customer Service Experience Preferred.
• Proficient computer literacy to include strong keyboarding and ability to key data accurately while maintaining strong listening skills.
• Strong attention to detail, multi-tasking, communication, and organizational skills are essential.
• Exceptional phone and email etiquette.
• Position may require evening and weekend availability.
• Must live in Lakewood area as this is an in office role.

Responsibilities

• Obtains and process authorizations for reorders.
• Resolve patient issues and ensures accurate reorder processing via phone, document processing and medical record validation.
• Ensures patients have all required medical documentation to permit billing of services as assigned.
• Maximizes patient base through retention efforts and cross-selling via phone.
• Audits configuration of supplies based on supporting documentation, formulary requirements and manufacturer capabilities.
• Maintains a strong understanding of medical documentation, Insurance requirements and company procedures.
• Maintains a high degree of confidentiality always due to access to sensitive information.
• Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the department.

Skills

Customer service experience

Computer literacy

Attention to detail

Phone and email etiquette

Evening/weekend availability

Education

High School diploma or GED

Job description

CCS is seeking a Customer Service Representative – Patient Support Dept. to excel in a patient-centric call center and ensure accurate and timely shipping of reorders. You will handle authorizations, billing support, and cross-functional documentation to maintain patient satisfaction.

The role is in-office at the Lakewood location with a $2.00 on-site premium; Monday–Friday schedule; competitive benefits and professional growth opportunities.