Patient Support Advocate – Call Center

CCS Medical, Inc.; Montgomery (AL); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

On-site premium $2.00

Attractive Incentives

Monday through Friday Schedule

Intimate Office Environment

Professional Growth

Supportive Team

Great Benefits

Job summary

CCS Medical, Inc. in Montgomery, AL is seeking a Patient Advocate Representative I to join our Patient Support Department. You will deliver first-class customer service, process reorders, and support billing through accurate documentation and insurance coordination.

On-site at our Montgomery office, you’ll enjoy a Monday–Friday schedule, a collaborative office environment, and opportunities for professional growth while helping patients navigate their care and keep services running smoothly.

Qualifications

• Minimum high School diploma or GED equivalent.
• Customer Service Experience Preferred.
• Proficient computer literacy to include strong keyboarding and ability to key data accurately while maintaining strong listening skills.
• Strong attention to detail, multi-tasking, communication, and organizational skills are essential.
• Exceptional phone and email etiquette.
• Position may require evening and weekend availability.

Responsibilities

• Obtains and process authorizations for reorders.
• Resolve patient issues and ensures accurate reorder processing via phone, document processing and medical record validation.
• Ensures patients have all required medical documentation to permit billing of services as assigned.
• Maximizes patient base through retention efforts and cross-selling via phone.
• Handles inbound and outbound calls from patients’ physicians and referral sources to ensure patient satisfaction, troubleshoot new and existing patient concerns, add services, verify, and explain insurance coverage to patients
• Audits configuration of supplies based on supporting documentation, formulary requirements and manufacturer capabilities.
• Maintains a strong understanding of medical documentation, Insurance requirements and company procedures.
• Maintains a high degree of confidentiality always due to access to sensitive information.
• Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the department.

Skills

Customer service

Data entry

Attention to detail

Communication

Organization

Phone etiquette

Email etiquette

Education

High school diploma or GED

Tools

Keyboarding

Job description

CCS Medical, Inc. in Montgomery, AL is seeking a Patient Advocate Representative I to join our Patient Support Department. You will deliver first-class customer service, process reorders, and support billing through accurate documentation and insurance coordination.

On-site at our Montgomery office, you’ll enjoy a Monday–Friday schedule, a collaborative office environment, and opportunities for professional growth while helping patients navigate their care and keep services running smoothly.