Patient-Supervisor

VPNE; Durham (NC); On-site; USD 25,000 - 33,000; Full time

Job summary

VPNE is seeking a supervisory professional to join the Duke University Hospital garage team in Durham, NC. You will lead front-line staff, ensure safe and efficient vehicle operations, and create a welcoming guest experience.

The role emphasizes teamwork, professional conduct, and adherence to uniform standards in a fast-paced hospital setting. Ideal candidates have prior supervisory experience, a friendly demeanor, and the ability to stand for long periods while lifting up to 50 lbs.

Qualifications

• Prior supervisory experience preferred.
• EMT or Emergency Call Center experience preferred.
• Friendly and Outgoing.
• Able to smile during customer interactions.
• Be at least 18 years old.
• Pass a criminal background check.
• Ability to lift a minimum of 50 lbs.
• Maintain VPNE uniform guidelines.
• Ability to stand for long periods.
• Ability to organize cars efficiently.
• Ability to move quickly.

Responsibilities

• Ensures team members and guests are safe at all times.
• Oversees vehicle handling and safety within the garage.
• Oversees the tracking of keys and vehicles throughout the garage.
• Delivers exceptional guest experiences by greeting and assisting guests.
• Sets a positive tone in the workplace and maintains upbeat attitude.
• Encourages professional and respectful language among staff.
• Communicates shift plans to colleagues at end of shift.
• Upholds VPNE uniform standards and professional appearance.
• Monitors workspace to keep it organized and clean.

Skills

Supervisory experience

Customer service

Team leadership

English proficiency

Emergency response

Job description

Duke University Hospital, 2301 Erwin Rd, Durham, North Carolina, United States of America

Job Description

Posted Monday, August 17, 2026 at 4:00 AM

Position Summary

ASupervisors role is tofacilitatean impressive operation with enthusiastic team members by providing exceptional service. This includes makinga lastingimpressionon every guest by engaging in a positive and friendly mannerwhileproviding safe and efficient service.The supervisor willassistin leading the operation, ensuringstaffingand handling escalated operationalneedsas necessary.

Responsibilities

• Ensures team membersand guests are safe at all times.
• If needed -operatesvehicles in a safe manner to minimize the potential for accidents.
• Oversees the tracking of keys and vehicles throughout the garage.
• Ensures all team members are providing exceptional guest experiences to every guest by smiling at,greetingand helping every guest as they enter the garage.
• Sets the tone for the workplace by keeping an upbeat attitude.
• Must be enthusiastic about the job, creating a positive environment for the team members and customers to enjoy.
• Helps team members to remember to always use approved language choices.
• Communicate with other co-workers to inform each other of the organizational plan constructed when the shift is over.
• Must set an example by looking sharp atall times and helping team membersunderstand how to successfully adhere to VPNE's uniformguidelines.
• Oversee team members to keep a professional work area.

Qualifications

Years of Experience : Entry Level

Language Skills : Proficient in English both verbally and written

Requirements

• Prior supervisory experience preferred
• EMT or Emergency Call Center Experience Preferred
• Friendly and Outgoing
• Able to smile during customer interactions
• Possess an upbeat personality, willingness to go the extra mile, and a strong work ethic
• Maintain uniform standards when on job premises
• Ability to run and move quickly
• Ability to organize cars efficiently
• Ability to stand forlong periodsof time
• Ability to lift a minimum of 50lbs.
• Be at least 18 years of age
• Be able to pass a criminal background check
• Ability to create relationships with customers

Duke University Hospital, 2301 Erwin Rd, Durham, North Carolina, United States of America