Patient Solutions Team Lead - Customer Support Operations

AssistRx, Inc.; Orlando, Northern (FL, KY); Hybrid; USD 63,000 - 79,000; Full time

Job summary

AssistRx, Inc. in Orlando seeks a Supervisor to oversee Patient Solutions customer support operations. You will organize staffing, monitor productivity, generate reports, and ensure adherence to policies while addressing customer needs.

Responsibilities include training and developing staff, resolving issues, coordinating with management, and ensuring timely communication about product and process changes.

Qualifications

• Bachelor's Degree or 1-2 years of related experience and/or training, or equivalent combination of education and experience.
• Proficiency using Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

Responsibilities

• Supervise and coordinate activities of workers in Patient Solutions customer support services.
• Monitor productivity and generate reports on performance.
• Identify positive and negative performance trends to meet revenue goals and targets.
• Ensure compliance with company policies by observing calls and interactions.
• Address customer complaints and recommend corrective services.
• Communicate changes and new information about products and procedures to staff.
• Plan work procedures, schedules, and expedit e workflow to optimize efficiency.

Skills

Staff supervision

Performance monitoring

Customer service leadership

Education

Bachelor's degree

Tools

Microsoft Office Suite

Job description

AssistRx, Inc. in Orlando seeks a Supervisor to oversee Patient Solutions customer support operations. You will organize staffing, monitor productivity, generate reports, and ensure adherence to policies while addressing customer needs.

Responsibilities include training and developing staff, resolving issues, coordinating with management, and ensuring timely communication about product and process changes.