Patient Services Team Lead - Training & Ops

MCR Health, Inc; Bradenton (FL); On-site; USD 42,000 - 64,000; Full time

Job summary

MCR Health, Inc. in Bradenton, FL is seeking a Patient Services Team Lead to oversee day-to-day duties of the Patient Services Representatives and provide guidance on operational policies.

The role includes training teammates, ensuring end-of-day tasks, holds, slips and clinical inboxes are monitored, and communicating site-level issues to the Office Manager or Practice Administrator.

Qualifications

• Minimum of High School Graduate or GED equivalent
• At least 1 year of customer service experience in a high-volume environment, preferably in a healthcare field

Responsibilities

• Lead day-to-day duties of the Patient Services Representatives
• Guide operational policies and procedures for the Patient Services team
• Train and retrain teammates
• Ensure end-of-day tasks, holds, slips and clinical inboxes are monitored daily
• Communicate site-level issues to the Office Manager, Patient Access Manager, or Practice Administrator

Skills

Customer service

Team leadership

Training

Education

High School Diploma or GED

Job description

MCR Health, Inc. in Bradenton, FL is seeking a Patient Services Team Lead to oversee day-to-day duties of the Patient Services Representatives and provide guidance on operational policies.

The role includes training teammates, ensuring end-of-day tasks, holds, slips and clinical inboxes are monitored, and communicating site-level issues to the Office Manager or Practice Administrator.