Patient Services Lead: Field Operations & Training

PathGroup; Abilene (TX); Hybrid; USD 42,000 - 65,000; Full time

Job summary

PathGroup seeks a Patient Service Team Leader to oversee daily operations of Patient Service Centers and In-office Patient Services Technicians. Under the area supervisor, you ensure timely, accurate service, maintain a safe, professional environment, and provide administrative and training support.

You will travel within a designated region on short notice, back up the supervisor, coordinate staff workload, assist with SOP implementation, QA audits, and maintain records and communications with

Qualifications

• High School Diploma or GED required.
• Medical training as a medical assistant or paramedic preferred.
• Phlebotomy Certification is required.

Responsibilities

• Travel to client locations within designated region on short notice.
• Assist with SOP implementation for patient services.
• Back up the Patient Services Supervisor when needed.
• Coordinate PSC/IOPST work to maintain production and service levels.
• Provide training and input on performance evaluations for phlebotomists.
• Perform site visits and assist with QA audits.
• Greet customers courteously and ensure a professional environment.
• Maintain accurate records for specimens, requisitions, and billing.

Skills

Leadership

Coaching

Time management

Communication

Education

High School Diploma or GED

Phlebotomy Certification

Medical training preferred

Job description

PathGroup seeks a Patient Service Team Leader to oversee daily operations of Patient Service Centers and In-office Patient Services Technicians. Under the area supervisor, you ensure timely, accurate service, maintain a safe, professional environment, and provide administrative and training support.

You will travel within a designated region on short notice, back up the supervisor, coordinate staff workload, assist with SOP implementation, QA audits, and maintain records and communications with