Patient Services Representative - ASI Pain Management

MCR Health, Inc; Bradenton (FL); On-site; USD 32,000 - 40,000; Full time

Job summary

MCR Health in Bradenton, FL seeks a Patient Services Representative to greet patients, check in for appointments and schedule follow-ups. You will handle calls, answer questions about services and hours, and coordinate future and same-day visits in a fast-paced front desk environment.

The role requires a high school diploma or GED and 6+ months of customer service experience; healthcare experience is preferred.

Qualifications

• High School diploma or GED required.
• 6+ months of customer service experience in a fast-paced environment preferred.
• Healthcare experience preferred.

Responsibilities

• Greet patients at check-in with a friendly and professional demeanor.
• Check in patients for appointments and schedule any needed follow-up appointments.
• Answer calls to schedule appointments and provide information about services and hours.
• Explain services, hours and directions to patients with clarity and kindness.
• Call patients to schedule future and same-day appointments.

Skills

Customer service

Education

High School Diploma or GED

Job description

Why MCR Health? A career at MCR Health offers exciting opportunities with one of the largest Healthcare companies in the areas we serve. Now, more than ever, we are looking for exceptional people to support our passion to provide "Exceptional Care to Everyone, Every Time", and to support our Mission

Brief Description A career at MCR Health offers exciting opportunities with one of the largest Healthcare companies in the areas we serve. Now, more than ever, we are looking for exceptional people to support our passion to provide "Exceptional Care to Everyone, Every Time", and to support our Mission to serve everyone. Whether you are providing direct patient care or in other areas of our Company, you can find a home here. We invite you to be part of our Company where you can grow your career and serve with your heart. In our time of Company growth, we seek a Patient Service Representative - ASI Pain Management. Work Locations: Bradenton, FL

As Part Of This Role, You Will

• Be the first person who greets our patients with a smile
• Check in our patients for their appointments and schedule any needed follow-up appointments
• Answer calls to schedule appointments
• Answer questions about our services and hours
• Call patients to schedule future and same-day appointments

Requirements What you need to bring to this role:

• Minimum of a High School Diploma or GED
• 6+ months of customer service experience in a fast-paced environment preferred
• Healthcare experience preferred

Summary The Patient Services Representative (PSR) is responsible for friendly, courteous, professional, and informative service to the MCR’s patients seeking to schedule appointments, requiring referrals, or needing other information or services. The Patient Services Representative (PSR) provides a caring and compassionate environment to our patients and ensures an Exceptional Experience to Everyone Every Time. The PSR is responsible for participating in a smooth front office operation and is accountable for meeting Time of Service Collections goals, conducting Pre-Visit verification and confirmation, and end-of-day reconciliation among other requirements. Must be proficient with EHR programs and procedures as they relate to their responsibilities. The PSR must be focused and able to multitask throughout the day.

• MCR Health is a drug-free workplace. All job applicants selected for employment are required to submit to a pre-employment drug test and background check.