Patient Experience Specialist — Front Desk & Scheduling

MCR Health, Inc; Bradenton (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

MCR Health, Inc. in Bradenton, FL, is seeking a Patient Services Representative to greet patients, check in for appointments, and manage scheduling.

The role includes handling inquiries about services and hours, calling patients for future and same-day appointments, and supporting a smooth front-office operation. The PSR aims to provide an exceptional experience and may involve verification and coordination with EHR systems.

Qualifications

• Minimum of a High School Diploma or GED.
• 6+ months of customer service experience in a fast-paced environment preferred.
• Healthcare experience preferred.

Responsibilities

• Greet patients with a smile when they arrive.
• Check in patients for appointments and schedule follow-up appointments as needed.
• Answer calls to schedule appointments.
• Answer questions about services and hours.
• Call patients to schedule future and same-day appointments.

Skills

Customer service

Education

High School Diploma or GED

Job description

MCR Health, Inc. in Bradenton, FL, is seeking a Patient Services Representative to greet patients, check in for appointments, and manage scheduling.

The role includes handling inquiries about services and hours, calling patients for future and same-day appointments, and supporting a smooth front-office operation. The PSR aims to provide an exceptional experience and may involve verification and coordination with EHR systems.