Patient Services Representative - Lead

MCR Health, Inc; Bradenton (FL); On-site; USD 42,000 - 64,000; Full time

Job summary

MCR Health, Inc. in Bradenton, FL is seeking a Patient Services Team Lead to oversee day-to-day duties of the Patient Services Representatives and provide guidance on operational policies.

The role includes training teammates, ensuring end-of-day tasks, holds, slips and clinical inboxes are monitored, and communicating site-level issues to the Office Manager or Practice Administrator.

Qualifications

• Minimum of High School Graduate or GED equivalent
• At least 1 year of customer service experience in a high-volume environment, preferably in a healthcare field

Responsibilities

• Lead day-to-day duties of the Patient Services Representatives
• Guide operational policies and procedures for the Patient Services team
• Train and retrain teammates
• Ensure end-of-day tasks, holds, slips and clinical inboxes are monitored daily
• Communicate site-level issues to the Office Manager, Patient Access Manager, or Practice Administrator

Skills

Customer service

Team leadership

Training

Education

High School Diploma or GED

Job description

Brief Description

The Patient Services Team Lead must have experience and show expertise in the duties of the Patient Services Representative. The Patient Services Representative Team Lead is the go-to person for day-to-day questions and guidance on operational policies and procedures relating to the Patient Services team while performing the duties of the Senior Patient Services Representative. The PS Team Lead will play a role in training and retraining teammates. They are accountable for ensuring end-of-day tasks, holds, slips and clinical inboxes are monitored daily within MCR Health policies and procedures. The PS Team Lead is responsible for communicating any site-level issues to the Office Manager, Patient Access Manager, or Practice Administrator immediately.

Requirements

What you need to bring to this role:

• Minimum of High School Graduate or GED equivalent- must supply verification
• At least 1 year of customer service experience in a high-volume impact environment, preferably in a healthcare field

Summary

The Patient Services Team Lead must have experience and show expertise in the duties of the Patient Services Representative. The Patient Services Representative Team Lead is the go-to person for day-to-day questions and guidance on operational policies and procedures relating to the Patient Services team while performing the duties of the Senior Patient Services Representative. The PS Team Lead will play a role in training and retraining teammates. They are accountable for ensuring end-of-day tasks, holds, slips and clinical inboxes are monitored daily within MCR Health policies and procedures. The PS Team Lead is responsible for communicating any site-level issues to the Office Manager, Patient Access Manager, or Practice Administrator immediately.

• MCR Health is a drug-free workplace. All job applicants selected for employment are required to submit to a pre-employment drug test and background check.