Patient Services Representative - West Manatee

MCR Health, Inc; Bradenton (FL); On-site; USD 32,000 - 40,000; Full time

Job summary

MCR Health, Inc. is seeking a Patient Services Representative to join our Bradenton, FL team. The role involves welcoming patients, coordinating check-ins, and scheduling appointments while delivering exceptional service.

You will answer calls, provide information on services and hours, and contact patients for future or same-day appointments, contributing to a smooth front office operation.

Qualifications

• Excellent customer service in a fast-paced environment.
• Experience with scheduling and patient check-in.
• Healthcare experience preferred.

Responsibilities

• Greets patients warmly and professionally.
• Check in patients for appointments and schedule follow-ups.
• Answer calls to schedule appointments.
• Provide information about services and hours.
• Call patients to schedule future and same-day appointments.

Skills

Customer service

Communication

Multitasking

Education

High School Diploma or GED

Tools

EHR software

Job description

Why MCR Health?

A career at MCR Health offers exciting opportunities with one of the largest Healthcare companies in the areas we serve. Now, more than ever, we are looking for exceptional people to support our passion to provide "Exceptional Care to Everyone, Every Time", and to support our Mission

Brief Description

Why MCR Health?

A career at MCR Health offers exciting opportunities with one of the largest Healthcare companies in the areas we serve. Now, more than ever, we are looking for exceptional people to support our passion to provide "Exceptional Care to Everyone, Every Time", and to support our Mission to serve everyone. Whether you are providing direct patient care or in other areas of our Company, you can find a home here. We invite you to be part of our Company where you can grow your career and serve with your heart.

Patient Service Representative - West Manatee.

Work Locations: Bradenton, FL

As Part Of This Role, You Will

• Be the first person who greets our patients with a smile
• Check in our patients for their appointments and schedule any needed follow-up appointments
• Answer calls to schedule appointments
• Answer questions about our services and hours
• Call patients to schedule future and same-day appointments

Requirements

What you need to bring to this role:

• Minimum of a High School Diploma or GED
• 6+ months of customer service experience in a fast-paced environment preferred
• Healthcare experience preferred

Summary

The Patient Services Representative (PSR) is responsible for friendly, courteous, professional, and informative service to the MCR’s patients seeking to schedule appointments, requiring referrals, or needing other information or services. The Patient Services Representative (PSR) provides a caring and compassionate environment to our patients and ensures an Exceptional Experience to Everyone Every Time. The PSR is responsible for participating in a smooth front office operation and is accountable for meeting Time of Service Collections goals, conducting Pre-Visit verification and confirmation, and end-of-day reconciliation among other requirements. Must be proficient with EHR programs and procedures as it relates to their responsibilities. The PSR must be focused and able to multitask throughout the day.

• MCR Health is a drug-free workplace. All job applicants selected for employment are required to submit to a pre-employment drug test and background check.