Patient Service Representative

Excelsior-Orthopaedics; Eggertsville (NY); On-site; USD 25,000 - 41,000; Full time

Job summary

Excelsior Orthopaedics in Amherst, NY is seeking a Patient Service Representative who will be the first point of contact for patients, providing exceptional service and handling reception and registration. Responsibilities include verifying insurance, collecting copays, scheduling follow-ups, and coordinating with therapists.

The role uses MEDENT EMR to enter registrations and manage patient information. Required: high school diploma or GED, 1+ year medical office experience, and EMR experience

Qualifications

• Exceptional customer service including professional written and verbal communication.
• Associates degree preferred; high school diploma or GED required.
• 1+ years medical office experience; patient registration desired.
• EMR experience required; MEDENT preferred.

Responsibilities

• Verify appointment and insurance information and enter into Medent.
• Register new and follow-up patients with demographic, insurance, and payment details.
• Collect copays, balance cash drawer, log totals, and collect past due monies.
• Answer and route phone calls; assist scheduling with therapists.
• Coordinate between patients and billing regarding billing issues.
• Verify referrals and authorizations prior to scheduling appointments.
• Process checkout paperwork and schedule follow-up appointments.
• Apply orthopedic terminology knowledge as needed.

Skills

Exceptional customer service

Professional communication

Phone etiquette

Education

Associates degree preferred

High school diploma or GED required

Tools

MEDENT

Job description

Job Details

Job Location: EXC Amherst NY - Amherst, NY 14226
Position Type: Full Time
Education Level: High School
Salary Range: $18.00 - $30.00
Hourly Travel Percentage: None
Job Shift: Day

Job Summary

The Patient Service Representative (PSR) is the first point of contact for our patients entering the building. Our PSRs are responsible for ensuring our patient experience is truly one-of-a-kind; offering incredible customer service at all times. You will perform a wide variety of duties related to the reception and registration of patients. This position will provide support to our Physical and Occupational Therapy Department.

Duties and Responsibilities

• Role model our Core Values of being patient-centered, team focused, service driven, accountable, and innovative.
• Verify appointment and insurance information; enter registration information into Medent.
• Perform registration procedures for new and follow-up patients, obtaining all necessary demographic, insurance, and payment. information; may need to explain insurance eligibility criteria and explain coverages to patient.
• Collect copays, balancing cash drawer, and logging weekly/monthly totals.
• Collect past due monies due to Excelsior.
• Answer and route phone calls.
• Work closely with therapists and patients to assist in the scheduling process.
• Act as a liaison between the patient and the billing department regarding billing issues for patients.
• Pull registrations through the patient portal.
• Verify referrals and authorizations prior to confirming patient scheduling appointment(s).
• Process check-out patient paperwork at completion of visit.
• Schedule follow-up appointment as needed.
• Apply knowledge of medical terminology, specifically orthopedic terminology.
• Perform any other duties assigned.

QualificationsRequirements and Qualifications

• Exceptional customer service skills including professional written and verbal communication.
• Associates degree preferred; high school diploma or GED required.
• 1+ years medical office experience; patient registration experience desired.
• EMR experience required; MEDENT preferred.

Physical Demands

• Position requires manual and finger dexterity and hand-eye coordination.
• Involves standing, sitting, and walking.
• Team member will occasionally be asked to lift and carry items weighing up to 10 pounds; normal visual acuity and hearing are required.

The pay range for this position is determined based on several factors, including the candidate’s years of experience, qualifications, training, licenses, designations, and the overall market conditions.

This job description does not state or imply that the duties and responsibilities listed are the only ones required of this position. Team members in this role will be required to perform other job-related duties at the discretion of the employer and may have additional duties assigned as necessary.

Excelsior Orthopaedics and Buffalo Surgery Center are committed to the full inclusion of all applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.