Patient Services Lead

Excelsior Orthopaedics Group; Town of Amherst (NY); On-site; USD 30,000 - 54,000; Full time

Job summary

Excelsior Orthopaedics Group is seeking a Working Lead PSR to oversee a team of Patient Service Representatives at our Amherst, NY location. You will be responsible for the duties listed in the PSR role, while driving process improvements and ensuring high patient satisfaction.

The role includes leading hiring, performance management, and learning and development efforts, with a focus on operational efficiency and compliance within a dynamic medical office.

Qualifications

• Associates degree preferred; HS diploma or GED required.
• 4+ years medical office experience; patient registration experience desired.
• Experience leading a team and/or processes.
• EMR experience required; MEDENT preferred.

Responsibilities

• Lead PSR duties and oversee a team of PSRs.
• Identify and establish best practices to improve efficiency and patient satisfaction.
• Handle hiring, performance management, and development for direct reports.
• Coordinate with HR and leadership on training and evaluation.

Skills

Leadership

Team management

Customer service

Communication

Education

Associates degree preferred

HS diploma or GED required

Tools

MEDENT

Job description

Job Details

Job Location: EXC Amherst NY - Amherst, NY 14226

Position Type: Full Time

Salary Range: $21.78 - $39.20 Hourly

Job Summary

Working lead responsible for all PSR duties while also overseeing a team of PSRs. Role is responsible for identifying and establishing best practices to increase efficiency and overall patient satisfaction. Role will also involve leading a team, including hiring, performance management, and learning and development.

Duties and Responsibilities

• Perform all duties listed on the Patient Service Representative Job Description.
• Manage team of direct reports.
• Work with HR and leadership to interview, select, train, evaluate, and provide performance feedback.
• Collaborate with other leads to develop training opportunities; deliver training.
• Review direct report activities to ensure efficient patient flow and satisfaction.
• Regularly audit patient charts to evaluate and determine the level of care provided meets compliance requirements.
• Relays all pertinent information to staff and assures that communications are effectively transmitted and received; interprets and explains practice policies, procedures, objectives, operations, and service organizations.
• Handles other tasks as needed.

QualificationsRequirements and Qualifications

• Associates degree preferred; HS diploma or GED required.
• 4+ years medical office experience; patient registration experience desired.
• Experience leading a team and/or processes.
• EMR experience required; MEDENT preferred.

Physical Demands

• Position requires manual and finger dexterity and hand-eye coordination.
• Involves standing, sitting, and walking.
• Team member will occasionally be asked to lift and carry items weighing up to 20 pounds; normal visual acuity and hearing are required.