Patient Services Specialist: Weekend & Evening Coverage

Excelsior Orthopaedics Group; Town of Amherst (NY); On-site; USD 25,000 - 41,000; Full time

Job summary

Excelsior Orthopaedics Group is seeking a Patient Service Representative to be the first contact for patients at our Amherst, NY office. The role focuses on exceptional customer service and registering patients, with weekend coverage and some evenings.

The ideal candidate has a high school diploma or GED (Associates preferred) and 2+ years in a medical office, with EMR experience (MEDENT preferred). Proficiency in orthopedic terminology and strong registration duties are essential.

Qualifications

• Associates degree preferred; HS diploma or GED required.
• 2+ years medical office experience; patient registration experience desired.
• EMR experience required; MEDENT preferred.

Responsibilities

• Verify appointment and insurance information; enter registration information into Medent.
• Perform registration procedures for new and follow-up patients, obtaining all necessary demographic, insurance, and payment information; may explain insurance eligibility criteria and explain coverages to patient.
• Collect copays, balancing cash drawer, and logging weekly/monthly totals.
• Collect past due monies due to Excelsior.
• Verify insurance three days out from HealtheNet. Ensure insurance verification quota met daily.
• Remain flexible in work assignments as patient numbers vary and doctors schedules change often.
• Act as a liaison between the patient and the billing department regarding billing issues for patients.
• Pull registrations through the patient portal.
• Apply knowledge of medical terminology, specifically orthopedic terminology.
• Proficiency in EMR and practice management computer programs.
• Perform other duties as assigned.

Education

Associates degree preferred

HS diploma or GED required

Tools

MEDENT

Job description

Excelsior Orthopaedics Group is seeking a Patient Service Representative to be the first contact for patients at our Amherst, NY office. The role focuses on exceptional customer service and registering patients, with weekend coverage and some evenings.

The ideal candidate has a high school diploma or GED (Associates preferred) and 2+ years in a medical office, with EMR experience (MEDENT preferred). Proficiency in orthopedic terminology and strong registration duties are essential.