Patient Services Lead

Excelsior-Orthopaedics; Eggertsville (NY); On-site; USD 30,000 - 54,000; Full time

Job summary

Excelsior-Orthopaedics in Amherst, NY seeks a Working Lead Patient Service Representative to oversee all PSR duties and manage a team of PSRs.

The role focuses on identifying and establishing best practices to improve efficiency and patient satisfaction, while leading a team in hiring, performance management, and learning and development. Strong MEDENT EMR experience is preferred, with a commitment to compliance and service excellence.

Qualifications

• Associates degree preferred; HS diploma or GED required.
• 4+ years medical office experience; patient registration experience desired.
• Experience leading a team and/or processes; EMR experience required (MEDENT preferred).

Responsibilities

• Perform all duties listed on the Patient Service Representative Job Description.
• Manage team of direct reports.
• Work with HR and leadership to interview, select, train, evaluate, and provide performance feedback.
• Collaborate with other leads to develop training opportunities; deliver training.
• Review direct report activities to ensure efficient patient flow and satisfaction.
• Regularly audit patient charts to evaluate and determine the level of care provided meets compliance requirements.
• Relays all pertinent information to staff and assures that communications are effectively transmitted and received; interprets and explains practice policies, procedures, objectives, operations, and service organizations.
• Handles other tasks as needed.

Skills

Team leadership

Hiring & training

Performance management

Process improvement

Education

HS diploma or GED required

Associates degree preferred

Tools

MEDENT

Job description

Job Details

Job Location: EXC Amherst NY - Amherst, NY 14226

Position Type: Full Time

Salary Range: $21.78 - $39.20 Hourly

Job Summary

Working lead responsible for all PSR duties while also overseeing a team of PSRs. Role is responsible for identifying and establishing best practices to increase efficiency and overall patient satisfaction. Role will also involve leading a team, including hiring, performance management, and learning and development.

Duties and Responsibilities

• Perform all duties listed on the Patient Service Representative Job Description.
• Manage team of direct reports.
• Work with HR and leadership to interview, select, train, evaluate, and provide performance feedback.
• Collaborate with other leads to develop training opportunities; deliver training.
• Review direct report activities to ensure efficient patient flow and satisfaction.
• Regularly audit patient charts to evaluate and determine the level of care provided meets compliance requirements.
• Relays all pertinent information to staff and assures that communications are effectively transmitted and received; interprets and explains practice policies, procedures, objectives, operations, and service organizations.
• Handles other tasks as needed.

QualificationsRequirements and Qualifications

• Associates degree preferred; HS diploma or GED required.
• 4+ years medical office experience; patient registration experience desired.
• Experience leading a team and/or processes.
• EMR experience required; MEDENT preferred.

Physical Demands

• Position requires manual and finger dexterity and hand-eye coordination.
• Involves standing, sitting, and walking.
• Team member will occasionally be asked to lift and carry items weighing up to 20 pounds; normal visual acuity and hearing are required.