Patient Services Team Lead (TEQ PSC)

Sonora Quest Laboratories; Tempe (AZ); On-site; USD 36,000 - 48,000; Full time

Job summary

Sonora Quest Laboratories is seeking a skilled phlebotomist at our Tempe patient service center. The role emphasizes patient focus, accuracy, and adherence to regulatory standards.

The ideal candidate will have a high school diploma, at least two years in a clinical lab phlebotomy/test management setting, strong leadership and communication skills, and solid computer proficiency to support daily operations.

Qualifications

• High school diploma or equivalent is required.
• Minimum two years of clinical lab phlebotomy/test management experience.
• Strong leadership, communication, and problem-solving skills.
• Advanced computer skills and excellent customer service.

Responsibilities

• Act as initial resource and liaison between immediate staff, other departments and Patient Services management.
• Assist, resolve, and report to and under the guidance of the area Supervisor.
• Perform all technical or administrative work at an advanced level of competency.
• Actively involved with patient and process quality improvement while remaining compliant with regulatory agencies.

Skills

Customer service

Leadership

Communication

Problem solving

Computer skills

Regulatory knowledge

Education

High school diploma or equivalent

Associates degree

National phlebotomy certification

Job description

Primary City/State:

Tempe, Arizona

Department Name:

PSC-Tempe-TEQ

Work Shift:

Day

Job Category:

Phlebotomy

We are looking for a skilled, knowledgeable, organized phlebotomist to support site direction and patient focus at our Tempe patient service center location.

POSITION SUMMARY

Position is actively responsible for an assigned department, serving as initial resource and communication liaison between immediate staff, other departments and Patient Services management. Assists, resolves, and reports to and under the guidance of the area Supervisor. Performs all technical or administrative work at an advance level of competency and efficiency. Actively involved with patient and process quality improvement while remaining compliant with regulatory agencies.

MINIMUM QUALIFICATIONS

• Education consistent with a high school diploma or equivalent.
• Must possess a strong knowledge and understanding of the clinical laboratory in the areas of test management/phlebotomy, as normally demonstrated through two (2) years' of experience within the clinical laboratory in phlebotomy/test management area.
• Ability to perform complex problem solving and leadership skills required.
• Communicates effectively in oral and written formats and delivery of information.
• Advanced computer skills.
• Excellent Customer Service skills.
• Working knowledge of regulatory, accrediting, and compliance requirements.
• Good leadership, communication, and interpersonal skills.
• Placement in Mobile/Long Term Care department requires ADHS Fingerprinting Certification or the ability to obtain fingerprinting certification.
• IOP placement requires execution of "Confidential Information and Restrictive Covenant Agreement".
• May require a valid driver's license and be eligible for coverage under the company auto insurance policy.

PREFERRED QUALIFICATIONS

• Previous management experience or participation in management training programs.
• Associates degree or equivalent experience.
• National phlebotomy certification.

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