Patient Services Team Lead (TEQ PSC)

Sonora Quest Laboratories/ Laboratory Sciences of Arizona; Tempe (AZ); On-site; USD 22,000 - 32,000; Full time

Job summary

Sonora Quest Laboratories/ Laboratory Sciences of Arizona in Tempe, AZ seeks a skilled phlebotomist to support patient services and department operations. The role focuses on phlebotomy, test management, and patient care within a regulated clinical lab setting.

The position requires two years of laboratory phlebotomy experience, strong communication, and advanced computer skills. Promotion potential and departmental collaboration enhance professional growth in a challenging healthcare

Qualifications

• High school diploma or equivalent required.
• Two years of phlebotomy/test management lab experience.
• Strong problem-solving and leadership abilities.
• Effective written and oral communication.
• Advanced computer skills; regulatory/compliance knowledge.
• Excellent customer service and interpersonal skills.
• ADHS fingerprinting certification if Mobile/Long Term Care placement.
• Driver's license and auto insurance eligibility may be required.

Responsibilities

• Act as initial resource and liaison between staff and management.
• Assist, resolve, and report to the supervisor.
• Perform technical or administrative work at an advanced level of competency.
• Contribute to patient/process quality improvement while ensuring regulatory compliance.

Skills

Phlebotomy

Leadership

Customer Service

Communication

Regulatory knowledge

Computer skills

Problem solving

Education

High school diploma or equivalent

ADHS Fingerprinting Certification

Associates degree

Tools

Lab Information System (LIS)

Healthcare IT systems

Diagnostic equipment

Job description

Primary City/State

Tempe, Arizona

Department Name

PSC-Tempe-TEQ

Work Shift

Day

Job Category

Phlebotomy

We are looking for a skilled, knowledgeable, organized phlebotomist to support site direction and patient focus at our Tempe patient service center location.

Position Summary

Position is actively responsible for an assigned department, serving as initial resource and communication liaison between immediate staff, other departments and Patient Services management. Assists, resolves, and reports to and under the guidance of the area Supervisor. Performs all technical or administrative work at an advance level of competency and efficiency. Actively involved with patient and process quality improvement while remaining compliant with regulatory agencies.

Minimum Qualifications

• Education consistent with a high school diploma or equivalent.
• Must possess a strong knowledge and understanding of the clinical laboratory in the areas of test management/phlebotomy, as normally demonstrated through two (2) years’ of experience within the clinical laboratory in phlebotomy/test management area.
• Ability to perform complex problem solving and leadership skills required.
• Communicates effectively in oral and written formats and delivery of information.
• Advanced computer skills.
• Excellent Customer Service skills.
• Working knowledge of regulatory, accrediting, and compliance requirements.
• Good leadership, communication, and interpersonal skills.
• Placement in Mobile/Long Term Care department requires ADHS Fingerprinting Certification or the ability to obtain fingerprinting certification.
• IOP placement requires execution of “Confidential Information and Restrictive Covenant Agreement”.
• May require a valid driver’s license and be eligible for coverage under the company auto insurance policy.

Preferred Qualifications

• Previous management experience or participation in management training programs.
• Associates degree or equivalent experience.
• National phlebotomy certification.

EEO Statement

EEO/Disabled/Veterans

Our organization supports a drug-free work environment.

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