Patient Services Team Lead

Laboratory Sciences of Arizona; Phoenix (AZ); On-site; USD 36,000 - 48,000; Full time

Job summary

Laboratory Sciences of Arizona in Phoenix, AZ seeks a Phlebotomy/Test Management professional to serve as the initial resource and liaison for the department and Patient Services management. You will work under the guidance of the area Supervisor and perform advanced technical and administrative duties with focus on quality and regulatory compliance.

The ideal candidate has two years of clinical laboratory phlebotomy/test management experience, strong problem-solving abilities, and excellent

Qualifications

• High school diploma or equivalent.
• Two years of phlebotomy/test management experience in a clinical lab.
• Ability to perform complex problem solving and demonstrate leadership.
• Excellent oral and written communication; customer service oriented.
• Knowledge of regulatory, accrediting and compliance requirements.

Responsibilities

• Actively responsible for an assigned department and liaison between staff, departments and Patient Services.
• Assists, resolves, and reports to the area Supervisor.
• Performs technical and administrative work at an advanced level.
• Participates in patient and process quality improvement while complying with regulations.

Skills

Phlebotomy/test management

Problem solving

Leadership

Communication

Education

High school diploma or equivalent

Associates degree or equivalent experience

Job description

Primary City/State:Phoenix, ArizonaDepartment Name:Client Phleb-IOP Region 4Work Shift:DayJob Category:PhlebotomyPOSITION SUMMARYPosition is actively responsible for an assigned department, serving as initial resource and communication liaison between immediate staff, other departments and Patient Services management. Assists, resolves, and reports to and under the guidance of the area Supervisor. Performs all technical or administrative work at an advance level of competency and efficiency. Actively involved with patient and process quality improvement while remaining compliant with regulatory agencies.MINIMUM QUALIFICATIONSEducation consistent with a high school diploma or equivalent.Must possess a strong knowledge and understanding of the clinical laboratory in the areas of test management/phlebotomy, as normally demonstrated through two (2) years’ of experience within the clinical laboratory in phlebotomy/test management area.Ability to perform complex problem solving and leadership skills required.Communicates effectively in oral and written formats and delivery of information.Advanced computer skills.Excellent Customer Service skills.Working knowledge of regulatory, accrediting, and compliance requirements.Good leadership, communication, and interpersonal skills.Placement in Mobile/Long Term Care department requires ADHS Fingerprinting Certification or the ability to obtain fingerprinting certification.IOP placement requires execution of “Confidential Information and Restrictive Covenant Agreement”.May require a valid driver’s license and be eligible for coverage under the company auto insurance policy.PREFERRED QUALIFICATIONSPrevious management experience or participation in management training programs.Associates degree or equivalent experience.National phlebotomy certification.EEO Statement:EEO/Disabled/VeteransOur organization supports a drug-free work environment.Privacy Policy:Privacy Policy