Patient Services Team Lead (TEQ PSC)

Banner Health; Tempe, Northern (AZ, KY); On-site; USD 60,000 - 75,000; Full time

Job summary

Banner Health in Tempe, Arizona is seeking a skilled Patient Services Team Lead (TEQ PSC) to oversee the PSC-Tempe-TEQ location. You will act as a liaison between staff and Patient Services management, guiding phlebotomy and test management activities.

The role requires leadership, strong communication, and a commitment to patient-focused care, quality improvement, and regulatory compliance. Two years of clinical laboratory phlebotomy/test management experience is required, with preferred

Qualifications

• Education consistent with a high school diploma or equivalent.
• Two (2) years’ experience within the clinical laboratory in phlebotomy/test management area.
• Ability to perform complex problem solving and leadership skills.

Responsibilities

• Act as initial resource and communication liaison between staff and Patient Services management.
• Assist, resolve, and report to and under the guidance of the area Supervisor.
• Performs all technical or administrative work at an advanced level of competency and efficiency.
• Actively involved with patient and process quality improvement while remaining compliant with regulatory agencies.

Skills

Phlebotomy

Test management

Leadership

Communication

Advanced computer skills

Customer service

Education

High school diploma or equivalent

Associates degree or equivalent experience

National phlebotomy certification

Job description

## Patient Services Team Lead (TEQ PSC)Applylocations: PSC - TEQ Tempe (2000 E Southern Ave, Suite 101)time type: Full timeposted on: Posted Todayjob requisition id: R4451104**Primary City/State:**Tempe, Arizona**Department Name:**PSC-Tempe-TEQ**Work Shift:**Day**Job Category:**PhlebotomyWe are looking for a skilled, knowledgeable, organized phlebotomist to support site direction and patient focus at our Tempe patient service center location.**POSITION SUMMARY** Position is actively responsible for an assigned department, serving as initial resource and communication liaison between immediate staff, other departments and Patient Services management. Assists, resolves, and reports to and under the guidance of the area Supervisor. Performs all technical or administrative work at an advance level of competency and efficiency. Actively involved with patient and process quality improvement while remaining compliant with regulatory agencies.**MINIMUM QUALIFICATIONS*** Education consistent with a high school diploma or equivalent.* Must possess a strong knowledge and understanding of the clinical laboratory in the areas of test management/phlebotomy, as normally demonstrated through two (2) years’ of experience within the clinical laboratory in phlebotomy/test management area.* Ability to perform complex problem solving and leadership skills required.* Communicates effectively in oral and written formats and delivery of information.* Advanced computer skills.* Excellent Customer Service skills.* Working knowledge of regulatory, accrediting, and compliance requirements.* Good leadership, communication, and interpersonal skills.* Placement in Mobile/Long Term Care department requires ADHS Fingerprinting Certification or the ability to obtain fingerprinting certification.* IOP placement requires execution of “Confidential Information and Restrictive Covenant Agreement”.* May require a valid driver’s license and be eligible for coverage under the company auto insurance policy.**PREFERRED QUALIFICATIONS*** Previous management experience or participation in management training programs.* Associates degree or equivalent experience.* National phlebotomy certification.**EEO Statement:**EEO/Disabled/Veterans