Patient Services Team Lead

Sonora Quest Laboratories; Phoenix (AZ); On-site; USD 42,000 - 64,000; Full time

Job summary

Sonora Quest Laboratories seeks a skilled phlebotomist with leadership qualities for our mobile diagnostics division in Phoenix. The role runs 2:00 AM to 10:30 AM with a shift differential, serving as a frontline liaison and ensuring top-notch patient care and process quality in a regulated environment.

Requirements include high school diploma, 2+ years in phlebotomy/test management, strong problem-solving, and excellent communication.

Qualifications

• High school diploma or equivalent required.
• 2+ years in clinical lab phlebotomy/test management with strong problem-solving and leadership skills.
• Excellent communication and customer service abilities; regulatory/compliance knowledge.
• Advanced computer skills and ability to manage data/records.

Responsibilities

• Serve as initial resource and liaison between staff, departments and Patient Services management.
• Assist, resolve, and report to the area Supervisor.
• Perform technical and administrative duties with high competency; support quality improvement efforts.

Skills

Leadership

Customer service

Communication skills

Problem solving

Advanced computer skills

Regulatory/compliance knowledge

Phlebotomy expertise

Team coordination

Education

High school diploma or equivalent

Associates degree or equivalent experience

National phlebotomy certification

Job description

Primary City/State: Phoenix, Arizona

Department Name: LTC Svcs-Ref Lab

Work Shift: Night

Job Category: Phlebotomy

We are in need of a skilled phlebotomist focused on excellent patient diagnostic care who is passionate about providing leadership to our field phlebotomists working with our valuable patients for mobile diagnostics division. This role is critical to ensure top notch care for a patient population that needs special attention. This role will work 2AM to 10:30 AM leaving the rest of your day free and will offer you a shift differential.

POSITION SUMMARY

Position is actively responsible for an assigned department, serving as initial resource and communication liaison between immediate staff, other departments and Patient Services management. Assists, resolves, and reports to and under the guidance of the area Supervisor. Performs all technical or administrative work at an advance level of competency and efficiency. Actively involved with patient and process quality improvement while remaining compliant with regulatory agencies.

MINIMUM QUALIFICATIONS

• Education consistent with a high school diploma or equivalent.
• Must possess a strong knowledge and understanding of the clinical laboratory in the areas of test management/phlebotomy, as normally demonstrated through two (2) years' of experience within the clinical laboratory in phlebotomy/test management area.
• Ability to perform complex problem solving and leadership skills required.
• Communicates effectively in oral and written formats and delivery of information.
• Advanced computer skills.
• Excellent Customer Service skills.
• Working knowledge of regulatory, accrediting, and compliance requirements.
• Good leadership, communication, and interpersonal skills.
• Placement in Mobile/Long Term Care department requires ADHS Fingerprinting Certification or the ability to obtain fingerprinting certification.
• IOP placement requires execution of "Confidential Information and Restrictive Covenant Agreement".
• May require a valid driver's license and be eligible for coverage under the company auto insurance policy.

PREFERRED QUALIFICATIONS

• Previous management experience or participation in management training programs.
• Associates degree or equivalent experience.
• National phlebotomy certification.

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