Patient Services Team Lead (TEQ PSC)

Laboratory Sciences of Arizona; Tempe (AZ); On-site; USD 65,000 - 90,000; Full time

Job summary

Laboratory Sciences of Arizona in Tempe, AZ is seeking a lead phlebotomy technician to supervise departmental operations and act as a liaison between staff and Patient Services management.

You will perform advanced technical and administrative tasks, support quality improvement efforts, ensure regulatory compliance, and mentor team members in phlebotomy/test management while delivering excellent patient service.

Qualifications

• Education consistent with a high school diploma or equivalent.
• Two years’ experience in phlebotomy/test management in a clinical lab.
• Ability to solve problems and lead others.
• Effective oral and written communication, and strong computer skills.
• Excellent customer service and familiarity with regulatory requirements.
• Confident leadership and interpersonal abilities.

Responsibilities

• Serve as initial resource and liaison between staff, other departments and Patient Services management.
• Assist, resolve and report to and under the guidance of the area Supervisor.
• Perform all technical or administrative work at an advanced level of competency.
• Actively participate in patient and process quality improvement while ensuring regulatory compliance.

Skills

Phlebotomy/test management

Leadership skills

Advanced computer skills

Customer service

Regulatory knowledge

Effective communication

Education

High school diploma

Associate degree or equivalent experience

National phlebotomy certification

Job description

Primary City/State: Tempe, Arizona Department Name: PSC-Tempe-TEQ Work Shift: Day Job Category: Phlebotomy

POSITION SUMMARY

Position is actively responsible for an assigned department, serving as initial resource and communication liaison between immediate staff, other departments and Patient Services management. Assists, resolves, and reports to and under the guidance of the area Supervisor. Performs all technical or administrative work at an advance level of competency and efficiency. Actively involved with patient and process quality improvement while remaining compliant with regulatory agencies.

MINIMUM QUALIFICATIONS

• Education consistent with a high school diploma or equivalent.
• Must possess a strong knowledge and understanding of the clinical laboratory in the areas of test management/phlebotomy, as normally demonstrated through two (2) years’ of experience within the clinical laboratory in phlebotomy/test management area.
• Ability to perform complex problem solving and leadership skills required.
• Communicates effectively in oral and written formats and delivery of information.
• Advanced computer skills.
• Excellent Customer Service skills.
• Working knowledge of regulatory, accrediting, and compliance requirements.
• Good leadership, communication, and interpersonal skills.
• Placement in Mobile/Long Term Care department requires ADHS Fingerprinting Certification or the ability to obtain fingerprinting certification.
• IOP placement requires execution of “Confidential Information and Restrictive Covenant Agreement”.
• May require a valid driver’s license and be eligible for coverage under the company auto insurance policy.

PREFERRED QUALIFICATIONS

• Previous management experience or participation in management training programs.
• Associates degree or equivalent experience.
• National phlebotomy certification.

MANDATORY STATEMENTS & BENEFITS

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ABOUT OUR CULTURE & BENEFITS

Make Great Friends and a Difference in Your Communities. You’ll feel like you’re in the right place at Sonora Quest Laboratories/Laboratory Sciences of Arizona (SQL/LSA), doing great work on behalf of a healthy community. While many organizations tout “teamwork and camaraderie,” there is no denying that our compassionate, collaborative culture is a cut above the rest. Our team members work together daily to create a work environment where everyone feels supported and empowered to be their best selves and do their best work. Grow your career and see for yourself how gratifying and satisfying being a part of our team can be. You Belong Here. Sonora Quest Laboratories is a proud partner of Banner Health. We are proud to offer a comprehensive benefit package for all benefit-eligible positions. Please visit our Benefits Guide for more information.

EEO/Disabled/Veterans Laboratory Sciences of Arizona supports a drug-free work environment. Privacy Policy