Patient Services Team Lead

Sonora Quest Laboratories/ Laboratory Sciences of Arizona; Paradise Valley (NV); On-site; USD 65,000 - 90,000; Full time

Job summary

Sonora Quest Laboratories seeks an experienced phlebotomy leader to oversee patient diagnostic care at our Bell Road PSC in Phoenix, AZ. You will act as liaison between staff and management and drive high-quality phlebotomy and test management.

Ideal candidates have two years in phlebotomy, strong leadership, and excellent customer service, with a focus on regulatory compliance and continuous process improvement.

Qualifications

• Two years’ experience in phlebotomy/test management in the clinical lab.
• Strong leadership and communication skills.
• Advanced computer skills.
• Understanding of regulatory, accrediting, and compliance requirements.
• Driver's license may be required for certain placements.

Responsibilities

• Oversee patient diagnostic care at PSC-PV Bell-BLD.
• Serve as primary resource and liaison between staff and management.
• Ensure quality and regulatory compliance in phlebotomy/test management.
• Lead process improvements and staff development.

Skills

Phlebotomy

Leadership

Communication

Customer service

Problem solving

Regulatory knowledge

Education

High school diploma or equivalent

Associates degree (preferred)

Job description

Primary City/State

Phoenix, Arizona

Department Name

PSC-PV Bell-BLD

Work Shift

Day

Job Category

Phlebotomy

We are looking for a knowledgeable phlebotomy leader to help oversee patient diagnostic care at our patient service center on Bell Road and the 51.

Position Summary

Position is actively responsible for an assigned department, serving as initial resource and communication liaison between immediate staff, other departments and Patient Services management. Assists, resolves, and reports to and under the guidance of the area Supervisor. Performs all technical or administrative work at an advance level of competency and efficiency. Actively involved with patient and process quality improvement while remaining compliant with regulatory agencies.

Minimum Qualifications

• Education consistent with a high school diploma or equivalent.
• Must possess a strong knowledge and understanding of the clinical laboratory in the areas of test management/phlebotomy, as normally demonstrated through two (2) years’ of experience within the clinical laboratory in phlebotomy/test management area.
• Ability to perform complex problem solving and leadership skills required.
• Communicates effectively in oral and written formats and delivery of information.
• Advanced computer skills.
• Excellent Customer Service skills.
• Working knowledge of regulatory, accrediting, and compliance requirements.
• Good leadership, communication, and interpersonal skills.
• Placement in Mobile/Long Term Care department requires ADHS Fingerprinting Certification or the ability to obtain fingerprinting certification.
• IOP placement requires execution of "Confidential Information and Restrictive Covenant Agreement".
• May require a valid driver’s license and be eligible for coverage under the company auto insurance policy.

Preferred Qualifications

• Previous management experience or participation in management training programs.
• Associates degree or equivalent experience.
• National phlebotomy certification.

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