Patient Services Team Lead

Banner Health; Paradise Valley (AZ); On-site; USD 25,000 - 34,000; Full time

Job summary

Banner Health is seeking a Phlebotomy/Laboratory Services professional to support the PSC-PV Bell-BLD department in Phoenix, AZ. The role acts as a communication liaison across teams, under supervision, and contributes to quality improvement while maintaining regulatory compliance.

Ideal candidates have a high school diploma, 2 years of clinical phlebotomy/test management experience, and strong customer service and leadership skills.

Qualifications

• Education consistent with a high school diploma or equivalent.
• Two years of experience in phlebotomy/test management area within a clinical laboratory.
• Ability to perform complex problem solving and display leadership.

Responsibilities

• Acts as initial resource and communication liaison between staff, other departments and Patient Services management.
• Assists, resolves, and reports to and under the guidance of the area Supervisor.
• Maintains compliance with regulatory agencies while supporting quality improvement.

Skills

Phlebotomy knowledge

Leadership

Communication

Customer service

Regulatory knowledge

Advanced computer skills

Education

High school diploma or equivalent

Job description

Primary City/State: Phoenix, Arizona Department Name: PSC-PV Bell-BLD Work Shift: Day Job Category: Phlebotomy

Position Summary

Position is actively responsible for an assigned department, serving as initial resource and communication liaison between immediate staff, other departments and Patient Services management. Assists, resolves, and reports to and under the guidance of the area Supervisor. Performs all technical or administrative work at an advance level of competency and efficiency. Actively involved with patient and process quality improvement while remaining compliant with regulatory agencies.

Minimum Qualifications

• Education consistent with a high school diploma or equivalent.
• Must possess a strong knowledge and understanding of the clinical laboratory in the areas of test management/phlebotomy, as normally demonstrated through two (2) years of experience within the clinical laboratory in phlebotomy/test management area.
• Ability to perform complex problem solving and leadership skills required.
• Communicates effectively in oral and written formats and delivery of information.
• Advanced computer skills.
• Excellent Customer Service skills.
• Working knowledge of regulatory, accrediting, and compliance requirements.
• Good leadership, communication, and interpersonal skills.
• Placement in Mobile/Long Term Care department requires ADHS Fingerprinting Certification or the ability to obtain fingerprinting certification.
• IOP placement requires execution of "Confidential Information and Restrictive Covenant Agreement".
• May require a valid driver's license and be eligible for coverage under the company auto insurance policy.

Preferred Qualifications

• Previous management experience or participation in management training programs.
• Associates degree or equivalent experience.
• National phlebotomy certification.

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