Patient Services Lead

GPW Health Center Inc; Manassas (VA); On-site; USD 42,000 - 56,000; Full time

Job summary

GPW Health Center Inc. seeks a Patient Services Lead to manage the on-site front desk, assist patients, and oversee daily administrative and financial tasks.

The role requires multitasking in a fast-paced setting, fluency in English (Spanish preferred), and proficiency with Microsoft Office and EMR systems; the incumbent will ensure accurate patient information, payments, and professional customer service, while supervising staff and coordinating with care teams to support efficient appointments.

Qualifications

• 3–5 years of experience in a medical office setting.
• Fluent English; Spanish preferred.
• Proficient in Microsoft Office and EMR systems.
• Ability to multi-task in a fast-paced environment.

Responsibilities

• Schedule appointments for new and established patients.
• Provide information about services and fees; explain fee schedule.
• Coordinate daily administrative and financial tasks with team.
• Collect patient payments and maintain accurate cash handling.
• Ensure lobby and waiting areas are well maintained.
• Classify visits in EMR and process walk-ins.
• Adhere to Sliding Fee Discount Program policies.
• Handle calls and messages and assist third-party organizations.

Skills

Bilingual English/Spanish

Multitasking under pressure

MS Office proficiency

EMR experience

Tools

Electronic Medical Records

Microsoft Office

Job description

The Patient Services Lead will act as an on-site resource for the Patient Services team while performing the duties of Patient Services.

Patient Services is responsible for the operation of the Front Desk. This is a patient-facing position that requires exceptional ability to multitask in stressful situations while providing excellent customer service to patients, colleagues, and third party organizations in the Center and over the telephone and computer.

Patient Services is responsible for facilitating the coordination of patient care from an administrative and financial perspective. Within a community health center setting, the patient population varies greatly and it is important Patient Services is able to deliver services in the native language of the patient and in a culturally competent manner at all times. Patient Services is most often the first and last point of contact for patients and it is important this person presents professionally and friendly at all times.

The Patient Services Lead is responsible for the daily reconciliation of monies received.

Essential Functions:

• Schedule appointments for both new and established patients; collect all necessary patient information for the appointment.
• Provide patients and the general public with information about the Center including services provided and fees associated with those services; maintain current knowledge of fee schedule and services at all times.
• Work interdependently with the other Patient Services staff to ensure that daily administrative and financial tasks are completed in a timely manner such as printing encounter forms, checking messages, appointment reminder calls, etc.
• Collect patient payments, registration, Sliding Fee Discount Program documents and confirm all essential information such as patient contact, insurance, income, and demographic information. Patient Services staff must clearly understand and apply the policies and procedures established by the Center to ensure proper implementation of our Sliding Fee Discount Program, including the evaluation of patient provided documentation attesting to the household proof of income (POI) and dependents for eligibility.
• Responsible for implementing the Front Desk Manual and provider-specific appointment protocols.
• Responsible for the regular upkeep of the indoor/outdoor building lobby and waiting rooms to ensure a positive impression for all patients and visitors.
• Assign walk-in appointments appropriately and correctly classify patient visits in the Electronic Medical Records system.
• Responsible for collecting patients’ payments; enter the payment correctly and provide patients with a receipt; complete Daily Cash Collection Worksheet correctly.
• All other duties as assigned.

Qualifications, Education, and Experience:

• 3-5 Years Experience In A Medical Office Setting
• Read, Write, and Speak Fluent English/Spanish Preferred
• Proficient in Microsoft Office Suite programs and Electronic Medical Records
• Ability to Multi-Task, Work Extended Hours, And Add Immediate and On-Going Value To The Center’s operation.