Patient Services Lead

Lunera Health; Manassas (VA); On-site; USD 42,000 - 54,000; Full time

Job summary

Lunera Health seeks a Patient Services Lead to serve as an on-site resource for the Patient Services team. This patient-facing role manages front desk duties, greets patients, schedules appointments, and coordinates with clinical and administrative staff to ensure smooth operations at the center in Manassas, VA.

The ideal candidate communicates effectively in English and Spanish, delivers excellent customer service, handles payments, and maintains the center’s fee information and EMR data with

Qualifications

• 3-5 years experience in a medical office setting.
• Fluent in English/Spanish preferred.
• Proficient in Microsoft Office Suite and EMR.
• Ability to multi-task and work extended hours.

Responsibilities

• Schedule appointments for new and established patients.
• Provide patients and the general public with information about the Center including services provided and fees.
• Work interdependently with other Patient Services staff to complete daily administrative and financial tasks.
• Collect patient payments, registration, Sliding Fee Discount Program documents and verify essential information.
• Responsible for implementing Front Desk procedures and maintaining lobby/waiting areas.
• Assign walk-in appointments and classify visits in the EMR system.
• Enter payments and provide receipts; complete daily cash worksheet.
• All other duties as assigned.

Skills

Multitasking

Bilingual English/Spanish

Customer service

Microsoft Office

Electronic Medical Records

Tools

Microsoft Office Suite

Electronic Medical Records (EMR)

Job description

The Patient Services Lead will act as an on-site resource for the Patient Services team while performing the duties of Patient Services.

Patient Services is responsible for the operation of the Front Desk. This is a patient-facing position that requires exceptional ability to multitask in stressful situations while providing excellent customer service to patients, colleagues, and third party organizations in the Center and over the telephone and computer.

Patient Services is responsible for facilitating the coordination of patient care from an administrative and financial perspective. Within a community health center setting, the patient population varies greatly and it is important Patient Services is able to deliver services in the native language of the patient and in a culturally competent manner at all times. Patient Services is most often the first and last point of contact for patients and it is important this person presents professionally and friendly at all times.

The Patient Services Lead is responsible for the daily reconciliation of monies received.

Essential Functions:

• Schedule appointments for both new and established patients; collect all necessary patient information for the appointment.
• Provide patients and the general public with information about the Center including services provided and fees associated with those services; maintain current knowledge of fee schedule and services at all times.
• Work interdependently with the other Patient Services staff to ensure that daily administrative and financial tasks are completed in a timely manner such as printing encounter forms, checking messages, appointment reminder calls, etc.
• Collect patient payments, registration, Sliding Fee Discount Program documents and confirm all essential information such as patient contact, insurance, income, and demographic information. Patient Services staff must clearly understand and apply the policies and procedures established by the Center to ensure proper implementation of our Sliding Fee Discount Program, including the evaluation of patient provided documentation attesting to the household proof of income (POI) and dependents for eligibility.
• Responsible for implementing the Front Desk Manual and provider-specific appointment protocols.
• Responsible for the regular upkeep of the indoor/outdoor building lobby and waiting rooms to ensure a positive impression for all patients and visitors.
• Assign walk-in appointments appropriately and correctly classify patient visits in the Electronic Medical Records system.
• Responsible for collecting patients’ payments; enter the payment correctly and provide patients with a receipt; complete Daily Cash Collection Worksheet correctly.
• All other duties as assigned.

Qualifications, Education, and Experience:

• 3-5 Years Experience In A Medical Office Setting
• Read, Write, and Speak Fluent English/Spanish Preferred
• Proficient in Microsoft Office Suite programs and Electronic Medical Records
• Ability to Multi-Task, Work Extended Hours, And Add Immediate and On-Going Value To The Center’s operation.