Patient Services & Surgical Scheduling Specialist

shm; Bend (OR); On-site; USD 38,000 - 48,000; Full time

Job summary

VillageMD is seeking a detail-oriented front desk/office scheduler in Bend, Oregon. You will greet patients, schedule appointments and admissions, manage referrals, and maintain charts with accuracy.

You will handle telephone calls with professionalism and support the physician team by keeping information current and confidential. Experience with EHR/Practice Management systems and strong English communication are essential; prior PSR or office experience is preferred.

Qualifications

• High School Diploma or GED required.
• Associate Degree preferred.
• Heartsaver within 30 days of hire.
• Previous PSR experience preferred.
• Previous office experience preferred.
• Must communicate in English with excellent interpersonal and customer service skills.
• Accurate computer data entry skills and ability to organize multiple tasks.
• Knowledge of medical office terminology preferred.
• Basic proficiency in computer use; experience with EHR and Practice Management Systems preferred.

Responsibilities

• Greet patients and family; schedule appointments and admissions.
• Answer the phone promptly; direct calls and relay messages accurately.
• Schedule tests, referrals and maintain charts for new patients.
• Maintain on-call schedules and physician contact information.
• Prepare charts and ensure forms are in order; update patient info.
• Obtain and verify patient information; protect confidentiality.
• Maintain scheduling system; assist with rescheduling and cancellations.

Skills

Customer service

Data entry

Multi-tasking

Telephone etiquette

English proficiency

Education

High School diploma or GED

Associate degree preferred

Heartsaver certification

Tools

EHR systems

Practice Management System

Windows-based computer tools

Job description

VillageMD is seeking a detail-oriented front desk/office scheduler in Bend, Oregon. You will greet patients, schedule appointments and admissions, manage referrals, and maintain charts with accuracy.

You will handle telephone calls with professionalism and support the physician team by keeping information current and confidential. Experience with EHR/Practice Management systems and strong English communication are essential; prior PSR or office experience is preferred.