Patient Services Specialist - Front Desk & Scheduling

Summit Health Management; Bend (OR); On-site; USD 34,000 - 45,000; Full time

Job summary

VillageMD is seeking a Patient Service Representative to greet patients, schedule appointments, and handle front-desk duties in Bend, OR. The role focuses on accurate payments, insurance verifications, and patient information updates to support smooth clinic operations.

Ideal candidates have strong English communication, basic computer skills, and familiarity with medical office terminology. 0–1 years experience is preferred, with 2–4 years welcomed; some satellite-office travel may be required.

Qualifications

• High School Graduate/GED required; Vocational/Technical School or Diploma preferred.
• Associate’s Degree preferred.
• 0–1 years’ experience; 2–4 years’ experience preferred.
• Ability to communicate in English, both orally and in writing, required.
• Ability to organize and perform multiple tasks in a timely manner, required.
• Basic proficiency in computer use, required.
• Knowledge of medical office and terminology, preferred.
• Ability to commute to satellite offices as needed, required.

Responsibilities

• Greets visitors, patients, and families in a friendly professional manner and directs them appropriately.
• Communicates proactively with co-workers, physicians and patients regarding registration related information.
• Informs patients of delays in physician schedules and process accordingly.
• Posts all self-pay charges, collects payments, and provides patient receipts.
• Accurately reconciles daily payments and opens/closes batches, prepares deposits.
• Scans insurance cards, verifies insurance using online systems, and updates patient accounts.
• Obtains, verifies and updates patient information including demographics, insurance and HIPAA forms.
• Explains and completes necessary forms, obtains signatures and witnesses where required.
• Demonstrates knowledge of insurance grid for services performed; explains par vs non-par plans.
• Schedules appointments and diagnostic tests according to guidelines; uses waitlist when applicable.
• Reconciling billing slips to daily schedule; performs clerical duties such as faxing, scanning, filing.

Skills

English communication

Multitasking

Customer service

Basic computer skills

Medical terminology

EHR

Education

High school diploma

Associate degree preferred

Tools

EHR

Practice Management System

Windows OS

Job description

VillageMD is seeking a Patient Service Representative to greet patients, schedule appointments, and handle front-desk duties in Bend, OR. The role focuses on accurate payments, insurance verifications, and patient information updates to support smooth clinic operations.

Ideal candidates have strong English communication, basic computer skills, and familiarity with medical office terminology. 0–1 years experience is preferred, with 2–4 years welcomed; some satellite-office travel may be required.