Patient Service Specialist - General Surgery PRN

Odessa Regional Medical Center; Odessa (TX); Sur place; USD 21 000 - 30 000; Temps partiel

Résumé du poste

Odessa Regional Medical Center is seeking a Patient Service Specialist for General Surgery to support patient intake, scheduling, and administrative tasks in a fast-paced clinic. You will greet patients, verify information, and help coordinate visits, tests, and referrals to ensure a positive patient experience.

This PRN, on-site role in Odessa, TX requires strong communication, basic data entry, proficiency with EHR and scheduling systems, and a patient-first attitude to maintain accuracy and

Qualifications

• High school diploma or equivalent.
• 0-2 years of healthcare experience; clinic experience preferred.
• Strong communication and interpersonal skills.
• Proficiency with electronic health records (EHR) and scheduling systems.
• Ability to multitask in a fast paced environment.
• AHA BLS Certificate.
• Standing, sitting, and occasional movement in clinic.
• May involve handling sensitive or urgent situations.

Responsabilités

• Greet patients and visitors in a courteous and professional manner.
• Assist patients with check-in and check-out processes.
• Respond to patient inquiries in person and over the phone, providing accurate information regarding services, appointments, and clinic policies.
• Address patient concerns or complaints and escalation issues when necessary to ensure patient satisfaction.
• Schedule, reschedule, and confirm patient appointments and surgery using clinic systems.
• Coordinate referrals, follow-ups, and specialty visits as needed.
• Ensure appointment availability is optimized, and provider schedules are efficiently managed.
• Collect, verify, and update patient demographic and insurance information.
• Obtain necessary documentation, authorizations, and signatures.
• Explain insurance coverage, co-pays, and payment expectations when appropriate.
• Collect co-pays, deductibles, and outstanding balances.
• Process payments and maintain accurate financial records.
• Reconcile daily cash reports and ensure proper handling of funds.
• Maintain accurate patient records in the electronic health record (EHR) system.
• Scan, file, and manage documents in compliance with clinic policies.
• Assist with correspondence, forms, and reports as needed.
• Adhere to HIPAA regulations and maintain strict patient confidentiality.
• Follow clinic policies, procedures, and regulatory requirements.
• Ensure all documentation and processes meet compliance standards.
• Work closely with medical staff, billing teams, and management to ensure smooth clinic operations.
• Communicate effectively with providers regarding patient flow and scheduling needs.
• Support overall clinic efficiency and patient experience initiatives.

Connaissances

Strong communication

Interpersonal skills

EHR proficiency

Scheduling systems

Multitasking

Attention to detail

BLS certificate

Formation

High school diploma or equivalent

Outils

EHR systems

Scheduling software

Description du poste

Patient Service Specialist - General Surgery PRN

Job Category: Clinics/Practice Mgmt

Requisition Number: PATIE036683

Part-Time

On-site

Locations

Odessa, TX 79761, USA

Description

• Greet patients and visitors in a courteous and professional manner.
• Assist patients with check-in and check-out processes.
• Respond to patient inquiries in person and over the phone, providing accurate information regarding services, appointments, and clinic policies.
• Address patient concerns or complaints and escalation issues when necessary to ensure patient satisfaction.

Appointment Scheduling & Coordination

• Schedule, reschedule, and confirm patient appointments and surgery using clinic systems.
• Coordinate referrals, follow-ups, and specialty visits as needed.
• Ensure appointment availability is optimized, and provider schedules are efficiently managed.
  other tasks as assigned

Insurance & Registration

• Collect, verify, and update patient demographic and insurance information.
• Obtain necessary documentation, authorizations, and signatures.
• Explain insurance coverage, co-pays, and payment expectations when appropriate.
• Collect co-pays, deductibles, and outstanding balances.
• Process payments and maintain accurate financial records.
• Reconcile daily cash reports and ensure proper handling of funds.

Administrative Support

• Maintain accurate patient records in the electronic health record (EHR) system.
• Scan, file, and manage documents in compliance with clinic policies.
• Assist with correspondence, forms, and reports as needed.

Compliance & Confidentiality

• Adhere to HIPAA regulations and maintain strict patient confidentiality.
• Follow clinic policies, procedures, and regulatory requirements.
• Ensure all documentation and processes meet compliance standards.
• Work closely with medical staff, billing teams, and management to ensure smooth clinic operations.
• Communicate effectively with providers regarding patient flow and scheduling needs.
• Support overall clinic efficiency and patient experience initiatives.
• other tasks as assigned

Required Skills & Qualifications

• High school diploma or equivalent
• Previous experience in a healthcare 0-2 years of related experience. Clinic experience preferred.
• Strong communication and interpersonal skills.
• Proficiency with computers, electronic health records (EHR), and scheduling systems.
• Ability to multitask in a fast paced environment.
• Strong attention to detail and organizational skills.
  AHA BLS Certificate
• Fast-paced clinical setting with frequent patient interaction.
• Requires standing, sitting, and occasional movement throughout the clinic.
• May involve handling sensitive or urgent situations.

Equal Opportunity Employer
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