Pharmacy Support Specialist – Patient Orders & Education

Lincare; Florida; On-site; USD 36,000 - 48,000; Full time

Job summary

Lincare in New York is seeking a Pharmacy Service Associate to perform daily clerical tasks in our pharmacy, including answering phones, processing medication orders, and maintaining records.

You will communicate with patients, verify order status, handle refills, and ensure compliance with Board of Pharmacy regulations while meeting performance metrics.

This role emphasizes accuracy, attention to detail, and courteous service as part of a busy patient-centered team.

Qualifications

• Handle inbound calls and respond to customer requests.
• Assist with medication order verification and status communication.
• Document and maintain patient records per regulations.

Responsibilities

• Answers inbound calls to the Pharmacy.
• Communicates with Patients regarding their medication orders, including verifying order status.
• Responds to requests and communicates with Lincare Center staff regarding patient medication orders.
• Places medication refill order in computerized system at patient request
• Assesses customer compliance with physician orders.
• Answers questions and provides customer education regarding products/services, within Board of Pharmacy Regulations.
• Submits requests for special orders as needed.
• Tracks medication packages in various vendor systems such as UPS.
• Researches order status and delivery at patient or center request.
• Inactivates patient accounts in computerized system
• Processes patient address changes, ensuring accurate address information
• Responsible for meeting specific performance objectives related to number of calls handled, orders processed, time on call, time entering information in computerized system, etc.
• Complies with Board of Pharmacy rules and regulations.

Skills

Phone communication

Customer service

Data entry

Record keeping

Education

High school diploma

Tools

Computerized systems

Job description

The Pharmacy Srvc Assoc - Virtual is responsible for performing daily, routine tasks in the pharmacy such as answering the phone, responding to customer requests, data entry, record maintenance, and other clerical duties.

Job Functions

• Answers inbound calls to the Pharmacy
• Communicates with Patients regarding their medication orders, including verifying order status
• Responds to requests and communicates with Lincare Center staff regarding patient medication orders
• Places medication refill order in computerized system at patient request
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services, within Board of Pharmacy Regulations
• Submits requests for special orders as needed
• Tracks medication packages in various vendor systems such as UPS
• Researches order status and delivery at patient or center request
• Inactivates patient accounts in computerized system
• Processes patient address changes, ensuring accurate address information
• Responsible for meeting specific performance objectives related to number of calls handled, orders processed, time on call, and time entering information in computerized system, etc.
• Complies with Board of Pharmacy rules and regulations