Patient Services Support Coordinator (1360)

Noble Health Services; City of Syracuse (NY); On-site; USD 30,000 - 42,000; Full time

Job summary

Thisiscny in Syracuse, NY is seeking an administrative assistant to handle clerical duties within Specialty Pharmacy. The role involves typing, filing, mailing, and supporting patient communications and prescription processes.

You will assist with prior authorizations, call-center support, and reporting tasks while ensuring 100% attendance in the physical facility. Prior experience is preferred but not required.

Qualifications

• Minimum: High School Diploma or GED.
• Preferred: AS Degree or higher in Business Administration or related field.
• Preferred: 0-2 years of experience in a similar position.
• Role requires 100% attendance in the physical facility.

Responsibilities

• Perform general secretarial and office duties including typing, filing, faxing, photocopying, and mailing.
• Responsible for facilitating the cashing out of prescriptions from the Pharmacy POS system and ERX Mail Order module.
• Organize and mail letters to patients.
• Assist with the prior authorization process by distributing paperwork.
• Provide support to Call Center Representatives not working in the facility.
• Assist call center operations with reporting tasks.
• Assist with Patient Care Advocate duties including inbound calls and delivery setup as needed.
• Role requires 100% attendance in the physical facility.
• Perform other duties as assigned.

Skills

Typing

Filing

Faxing

Photocopying

Mailing

Customer service

Education

High School Diploma or GED

AS Degree in Business Administration

Tools

Job description

Job Summary: Perform various clerical and administrative support duties throughout Specialty Pharmacy.

Job Duties:

• Perform general secretarial and office duties including typing, filing, faxing, photocopying, and mailing

• Responsible for facilitating the cashing out of prescriptions from the Pharmacy POS system and ERX Mail Order module.

• Responsible for organizing and mailing letters to patients.
• Responsible for assisting the prior authorization process for Patient Benefits Specialists by physically handling, faxing, organizing, or otherwise distributing paperwork
• Responsible for providing support to Call Center Representatives who are not working physically in the facility
• Assist call center operations with miscellaneous reporting tasks
• Assist with the role of Patient Care Advocate including inbound calls, prescription, and delivery setup as necessary based on call volume.
• Role requires 100% attendance in the physical facility.

• Perform other duties as assigned

Qualifications

Educational Requirements:

• Minimum: High School Diploma or GED

• Preferred: AS Degree or higher in Business Administration or related field

Experience:

• Preferred: 0-2 years of experience in a similar position