Patient Services Supervisor – Training & KPI Leader

JCMG; Jefferson City (MO); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

PTO 148 hours

401K with employer match

Tuition reimbursement

Medical Assistant training program

Job summary

JCMG in Jefferson City, MO, is seeking a Patient Service Representative Supervisor to oversee PSR staff, focusing on efficient patient registration and billing support.

The role emphasizes staff development, KPI reporting, and ensuring excellent patient satisfaction in a hands-on, on-site environment.

Qualified candidates have 2 years in customer service, healthcare exposure, and familiarity with medical terminology.

Qualifications

• High school diploma or GED is required.
• Minimum 2 years in customer service; healthcare receptionist experience preferred.
• Knowledge of medical billing preferred.
• Strong computer literacy and clerical skills.
• Familiarity with medical terminology.

Responsibilities

• Orient, train, and evaluate patient service representatives.
• Direct daily PSR activities tied to patient registration.
• Maintain knowledge of insurance, eligibility, and payments.
• Demonstrate strong interpersonal communication with staff and patients.
• Educate PSRs to ensure high patient satisfaction.
• Generate monthly KPI reports on front-office metrics.
• Manage PSR teams across divisions to ensure workflow compliance.

Skills

Customer service

Computer literacy

Medical terminology

Office equipment

Medical billing knowledge

Education

High school diploma or GED

Tools

Office equipment

Job description

JCMG in Jefferson City, MO, is seeking a Patient Service Representative Supervisor to oversee PSR staff, focusing on efficient patient registration and billing support.

The role emphasizes staff development, KPI reporting, and ensuring excellent patient satisfaction in a hands-on, on-site environment.

Qualified candidates have 2 years in customer service, healthcare exposure, and familiarity with medical terminology.