Patient Services Supervisor: Front Desk & Clinic Ops Lead

The Ohio State University Physicians, Inc.; Columbus (OH); On-site; USD 33,000 - 50,000; Full time

Job summary

The Ohio State University Physicians, Inc. is seeking a clinic supervisor to lead the front desk and medical records operations, ensuring accurate data entry in the EMR and smooth patient flow.

You will supervise staff, coordinate scheduling, handle inquiries, and support physicians with clinic operations while delivering outstanding customer service and adherence to policies. Travel to other facilities may be required.

Qualifications

• High school diploma required; 3–5 years in a medical office setting or equivalent.
• Experience with EMR systems; strong written and verbal communication skills.
• Ability to liaison between management and staff and manage multiple priorities.

Responsibilities

• Supervises front desk and medical records staff and enforces clinic procedures.
• Hires, trains, schedules, and evaluates staff; manages payroll and attendance records.
• Acts as clinic SME for patient services and communicates with clinical staff.
• Addresses complex patient issues and physician concerns with practical solutions.
• Provides scheduling support, in-service training, and clinic workflow improvements.

Skills

Interpersonal skills

Customer service

Multitasking

Problem solving

Education

High school diploma

Associates degree preferred

Tools

EMR systems (EPIC)

Microsoft Word

Microsoft Excel

Job description

The Ohio State University Physicians, Inc. is seeking a clinic supervisor to lead the front desk and medical records operations, ensuring accurate data entry in the EMR and smooth patient flow.

You will supervise staff, coordinate scheduling, handle inquiries, and support physicians with clinic operations while delivering outstanding customer service and adherence to policies. Travel to other facilities may be required.