Clinic Patient Services Supervisor & Team Leader

Ohio State University Physicians; Columbus (OH); On-site; USD 33,000 - 50,000; Full time

Job summary

Ohio State University Physicians is seeking a frontline supervisor to lead the front desk and medical records teams at our Columbus location. You will ensure smooth patient flow, correct data handling, and collaboration with clinical staff to deliver excellent patient care.

The role requires 3–5 years in a medical office, proficiency with EMR systems, Word and Excel, and strong interpersonal skills. Travel between clinics may be required.

Qualifications

• High school diploma or equivalent with 3–5 years of medical office experience.
• Working knowledge of EMR systems, Word, and Excel.
• Able to serve as a liaison between management and staff; strong problem-solving and multi-tasking.

Responsibilities

• Supervise front desk and medical records staff; ensure adherence to procedures.
• Hires, trains, schedules, assigns work, and evaluates staff; manage payroll/attendance records.

Skills

Interpersonal skills

Customer service

Problem solving

Communication

Liaison skills

Education

High school diploma

Associates degree

Tools

EMR systems

Microsoft Word

Microsoft Excel

EPIC

Job description

Ohio State University Physicians is seeking a frontline supervisor to lead the front desk and medical records teams at our Columbus location. You will ensure smooth patient flow, correct data handling, and collaboration with clinical staff to deliver excellent patient care.

The role requires 3–5 years in a medical office, proficiency with EMR systems, Word and Excel, and strong interpersonal skills. Travel between clinics may be required.