Patient Services Specialist & Surgical Scheduler

Summit Health; New York (NY); On-site; USD 27,000 - 34,000; Full time

Job summary

VillageMD is seeking an organized PSR/Administrative Clerk to greet patients, schedule appointments, and manage admissions. You will handle calls with professional etiquette, coordinate referrals, and maintain patient records across multiple sites.

Responsibilities include chart preparation, medical records requests, and ensuring accurate data entry while protecting patient privacy. This role supports physicians and staff, contributing to smooth daily operations in a fast-paced clinic

Qualifications

• High School diploma or GED required; an Associate degree is a plus.
• Heartsaver certification must be completed within 30 days of hire.
• Experience as a PSR or in a medical office is preferred.
• Proficient in English, both spoken and written.
• Excellent interpersonal and customer service skills.

Responsibilities

• Greet patients/families, schedule appointments, and manage admissions/procedures.
• Answer calls promptly with proper etiquette and direct messages.
• Schedule tests and referrals as ordered by the physician.
• Maintain on-call schedule and MD contact numbers.
• Prepare charts for new patients and ensure proper filing.
• Request medical records and prep charts for visits.
• Reconcile encounters daily per policy.
• Monitor inventory and direct supply requisitions.
• Perform clerical duties: faxing, copying, filing, mailings.
• Update patient information and protect confidentiality.
• Build positive relationships with physicians and staff.
• Support scheduling and office operations for efficiency.

Skills

Customer service

English communication

Data entry

multitasking

Education

High School diploma or GED

Heartsaver within 30 days

PSR/office experience preferred

Tools

EHR software

Practice Management System

Job description

VillageMD is seeking an organized PSR/Administrative Clerk to greet patients, schedule appointments, and manage admissions. You will handle calls with professional etiquette, coordinate referrals, and maintain patient records across multiple sites.

Responsibilities include chart preparation, medical records requests, and ensuring accurate data entry while protecting patient privacy. This role supports physicians and staff, contributing to smooth daily operations in a fast-paced clinic