Patient Services Specialist — Surgery Front Desk

American Vision Partners; Mesa (AZ); On-site; USD 32,000 - 42,000; Full time

Job summary

American Vision Partners in Mesa, AZ seeks a Patient Services Representative/Surgery Front Office Receptionist to greet patients and collect essential information for visits. You’ll be the first impression and keep the flow smooth and friendly.

You will support surgical days, schedule generations, and coordinate with nurses, anesthesia, and the insurance department to ensure accurate records and a positive patient experience.

Qualifications

• High School Diploma or GED required.
• Detailed oriented, reliable and able to multi-task in a fast-paced, high-volume work environment.
• Excellent verbal and written communication skills.
• Prior hospital or ophthalmology experience preferred.
• Flexible schedule working Monday-Friday.

Responsibilities

• Obtains complete chart from patient care counselor and provide to nurses.
• Prepares patient for admission with correct personal information and head cover; prepares surgical chart for the surgery day; apply patient labels to chart forms.
• Assembles medical records in established format for filing.
• Informs manager of specific equipment supplies requested for pending surgery days.
• Creates surgery schedule for the following day and makes copies.
• Arranges for pick-up of specimens by lab courier and notes in specimen log book.
• Works in close contact with A/R for accuracy of surgery log and correct errors as soon as possible.
• Keeps dictation log and surgery log book up-to-date and accessible for personnel.
• Notifies anesthesia team each day with location, cut time and name of surgeon operating.
• Forwards surgery schedules as needed to surgeons and weekly schedules to insurance department.

Skills

Communication

Detail-oriented

Multi-tasking

Front desk experience

Education

High School Diploma or GED

Job description

American Vision Partners in Mesa, AZ seeks a Patient Services Representative/Surgery Front Office Receptionist to greet patients and collect essential information for visits. You’ll be the first impression and keep the flow smooth and friendly.

You will support surgical days, schedule generations, and coordinate with nurses, anesthesia, and the insurance department to ensure accurate records and a positive patient experience.