Patient Services Representative

American Vision Partners; Mesa (AZ); On-site; USD 32,000 - 42,000; Full time

Job summary

American Vision Partners in Mesa, AZ seeks a Patient Services Representative/Surgery Front Office Receptionist to greet patients and collect essential information for visits. You’ll be the first impression and keep the flow smooth and friendly.

You will support surgical days, schedule generations, and coordinate with nurses, anesthesia, and the insurance department to ensure accurate records and a positive patient experience.

Qualifications

• High School Diploma or GED required.
• Detailed oriented, reliable and able to multi-task in a fast-paced, high-volume work environment.
• Excellent verbal and written communication skills.
• Prior hospital or ophthalmology experience preferred.
• Flexible schedule working Monday-Friday.

Responsibilities

• Obtains complete chart from patient care counselor and provide to nurses.
• Prepares patient for admission with correct personal information and head cover; prepares surgical chart for the surgery day; apply patient labels to chart forms.
• Assembles medical records in established format for filing.
• Informs manager of specific equipment supplies requested for pending surgery days.
• Creates surgery schedule for the following day and makes copies.
• Arranges for pick-up of specimens by lab courier and notes in specimen log book.
• Works in close contact with A/R for accuracy of surgery log and correct errors as soon as possible.
• Keeps dictation log and surgery log book up-to-date and accessible for personnel.
• Notifies anesthesia team each day with location, cut time and name of surgeon operating.
• Forwards surgery schedules as needed to surgeons and weekly schedules to insurance department.

Skills

Communication

Detail-oriented

Multi-tasking

Front desk experience

Education

High School Diploma or GED

Job description

Company Intro

AtAmerican Vision Partners (AVP), we partner with the most respected ophthalmology practices in the country and integrate best-in-class management systems, operational infrastructure, and advanced technology to provide the highest quality patient care possible. Our practices include Barnet Dulaney Perkins Eye Center, Southwestern Eye Center, Retinal Consultants of Arizona, M&M Eye Institute, Abrams Eye Institute, Southwest Eye Institute, Aiello Eye Institute, Moretsky Cassidy Vision Correction, Wellish Vision Institute, West Texas Eye Associates and Vantage Eye Center. We are focused on building the nation’s largest and most comprehensive eye care practices and currently operate more than 100 eye care centers in Arizona, New Mexico, Nevada, California and Texas – including 25 ambulatory surgical centers. At AVP we value teamwork, providing exceptional experiences, continuous improvement, financial strength, and hard work. We are committed to providing best-in-class patient care, pioneering research and technology, and most importantly, rewarding and recognizing our employees!

Overview

As our highly visiblePatient Services Representative/Surgery Front Office Receptionist, you'll be our first impression, greeting each patient personally and gathering important information for their visit. Your initiative and organizational skills will keep us running at top performance, while your enthusiasm and compassion will provide an exceptional patient experience.

Responsibilities

• Obtains complete chart from patient care counselor and provide to nurses
• Prepares patient for admission with correct personal information and head cover
  • Prepares surgical chart for the surgery day; apply patient labels to chart forms
• Assembles medical records in established format for filing
• Informs manager of specific equipment supplies requested for pending surgery days
• Creates surgery schedule for the following day and make copies
• Arranges for pick-up of specimens by lab courier and note in specimen log book
• Works in close contact with A/R for accuracy of surgery log and correct errors as soon as possible
• Keeps dictation log and surgery log book up-to-date and accessible for personnel
• Notifies anesthesia team each day with location, cut time and name of surgeon operating
• Forwards surgery schedules as needed to surgeons and weekly schedules to insurance department

Qualifications

• High School Diploma or GED required
• Detailed oriented, reliable and able to multi-task in a fast-paced, high-volume work environment
• Excellent verbal and written communication skills
• Prior hospital or ophthalmology experience preferred
• Flexible schedule working Monday-Friday

Benefits & Perks

Your health, happiness and your future matters! At AVP, we offer everything from medical and dental insurance, significant eye care discounts, child care assistance, pet insurance, continuing education funds, 401(k), paid holidays, PTO, Sick Time, opportunity for growth, and much more!