Patient Services Specialist- Spine

OrthoCarolina; Charlotte (NC); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid holidays

Wellness programs

Tuition reimbursement

Job summary

OrthoCarolina is seeking a Patient Services Specialist for the Spine Center in Charlotte, NC. The role is on-site and involves greeting patients, collecting insurance details, entering data into EPIC, and handling appointment scheduling with a focus on accuracy and customer service.

The ideal candidate has a high school diploma or higher and experience in a medical clinic, with familiarity in insurance processes and medical terminology. On-site role with competitive benefits and team support.

Qualifications

• High school diploma or equivalent.
• Prefer minimum of one year experience in medical clinic setting.
• Excellent customer service skills and professional appearance.
• Working knowledge of insurance and medical terminology.

Responsibilities

• Greet and check in patients for Spine Center visits.
• Collect co-pays and verify insurance information.
• Enter patient data accurately into EPIC EMR system.
• Answer phones, direct calls and schedule appointments as needed.

Skills

Customer service

Insurance

Epic/EMR

Medical terminology

Education

High school diploma

Associate degree

Bachelor's degree

Tools

EPIC/EMR

Job description

## Patient Services Specialist- SpineApply: On-Site: Charlotte, NC: Full time: Posted Yesterday: R7818At OrthoCarolina, our team is our greatest asset and the foundation of our success. We are a diverse group of individuals, accountable to each other to uphold the standards of excellence and promote an environment of teamwork throughout the organization. OrthoCarolina has 43 unique care locations with over 1300 professionals who share a common goal to make lives better. Our employees are eligible for a full spectrum of benefits including paid company holidays, wellness programs, and tuition reimbursement. To learn more about Team OC please visit https://www.orthocarolina.com/about-us**We are currently searching for a Patient Services Specialist to work with our OrthoCarolina team at our Spine Center located in Charlotte.**The **Patient Services Specialist** greets patients, prepares forms, collects, verifies and enters patient information into EPIC necessary for the timely and accurate processing of patient claims.**Essential Functions:*** Prepares paperwork necessary for the patient visit.* Answers incoming phone calls and directs calls, makes appointments, performs Cashier duties as directed including posting of charges,* Collection of co-payments/co-insurance and balances due.* Follows the process for release of medical information and FMLA/disability forms completion as requested.**Skills and Abilities:*** Excellent customer service skills* Working knowledge of insurance* Epic/EMR background a plus* Medical terminology**Qualifications:*** High school graduate and/or associate or bachelor's degree* Prefer minimum of one year experience in medical clinic setting.