Patient Services Specialist: Scheduling & Front Desk Support

Ohio State University Physicians; Columbus (OH); On-site; USD 23,000 - 35,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Health reimbursement accounts

Flexible spending accounts

Retirement plan

Employee assistance program

Paid time off

Holidays

Wellness program

Job summary

Ohio State University Physicians (OSUP) is seeking a Patient Services Associate to join our team and deliver exceptional patient care. You will coordinate patient support services, answer phones, greet visitors, and help with scheduling while ensuring accurate records in EMR or paper charts.

The role requires strong communication, multitasking, and interpersonal skills to handle confidential situations with professionalism.

Qualifications

• Customer service experience and ability to handle multiple priorities.
• Strong written and verbal communication skills.
• Demonstrated interpersonal skills for sensitive and confidential situations.

Responsibilities

• Coordinate and provide patient support services including answering phones and directing calls.
• Greet patients and visitors and manage scheduling.
• Maintain patient records via EMR or paper charts.
• Assist with patient scheduling and office functions.
• Handle patient payments as applicable.

Skills

Customer service

Communication

Multitasking

Interpersonal skills

Problem solving

Education

High School diploma or equivalent

Job description

Ohio State University Physicians (OSUP) is seeking a Patient Services Associate to join our team and deliver exceptional patient care. You will coordinate patient support services, answer phones, greet visitors, and help with scheduling while ensuring accurate records in EMR or paper charts.

The role requires strong communication, multitasking, and interpersonal skills to handle confidential situations with professionalism.