Patient Services & Scheduling Specialist

Ohio State University Physicians; Dublin (OH); On-site; USD 23,000 - 34,000; Full time

Job summary

Ohio State University Physicians is seeking a Lead PSAs to coordinate patient support services, answer phones, greet patients, maintain records, assist with scheduling, and handle payments. In this role, you will support day-to-day operations, monitor wait times, route referrals and medical records, and work with clinic teams to ensure smooth patient experiences; some travel may be required.

A high school diploma and at least one year of customer service are required, with strong communication

Qualifications

• High School diploma or equivalent.
• One year of customer service experience.
• Ability to manage multiple priorities.
• Strong written and verbal communication.
• Confidentiality and professionalism.

Responsibilities

• Greets patients and visitors, registers and check-in patients, updates patient demographics and insurance coverage in computer system.
• Answers patient calls, takes, and relays messages or scripted care directions; responds to patient and staff inquiries.
• Performs check-out processes including co-pay collections, scheduling return visits, providing the after-visit summary, and ensuring follow-up tests are ordered.
• Monitors length of patient wait times and notifies appropriate staff.
• Opens and routes incoming mail; distributes correspondence and reports; tracks patient information.
• Requests and handles referrals and medical records from referring offices for new patient appointments.
• Schedules appointments when directed.
• Maintains the cash drawer, reconciles daily cash, and prepares bank deposits.
• Contacts insurance companies for registrations or pre-certifications as required.
• Ability to perform functions using job-related software and systems.
• Travel may be required to accommodate staffing at other clinical facilities.
• Attendance, promptness, professionalism, and ability to pay attention to detail.

Skills

Customer service

Communication

Interpersonal skills

Problem solving

Multitasking

Education

High School diploma or equivalent

Job description

Ohio State University Physicians is seeking a Lead PSAs to coordinate patient support services, answer phones, greet patients, maintain records, assist with scheduling, and handle payments. In this role, you will support day-to-day operations, monitor wait times, route referrals and medical records, and work with clinic teams to ensure smooth patient experiences; some travel may be required.

A high school diploma and at least one year of customer service are required, with strong communication