Cardiology Office Patient Services Specialist

Bon Secours Mercy Health; Richmond (VA); On-site; USD 23,000 - 34,000; Full time

Job summary

Bon Secours Mercy Health is hiring a Patient Services Representative (PSR) for the Cardiology Reynolds office. The role handles patient registration, demographics verification, insurance verification and patient identification, while scheduling appointments and explaining financial options to patients.

It requires excellent customer service and may involve coverage at other physician practices as needed. The position emphasizes accurate medical records updates, cash handling, and use of MyChart

Qualifications

• High School Diploma or GED (required)
• Prior Experience In Patient Registration/healthcare (preferred)

Responsibilities

• Serve as the primary point of contact between patients and physician practices
• Provides strong communication and excellent customer service skills by greeting patients and the community in a respectful manner
• Schedules patients and enters necessary information for scheduling into the computer system
• Processes patient registrations including verifying demographics and insurance information
• Explains financial options to patients and collects payments
• Reconciles cash drawer at the close of the day
• Assists with scheduling, rescheduling or canceling referrals and other services as needed
• Assists patients with MyChart and online scheduling

Skills

Customer service

Communication

Scheduling

Cash handling

Education

High School Diploma or GED

Tools

MyChart

Revenue cycle software

EHR system

Job description

Bon Secours Mercy Health is hiring a Patient Services Representative (PSR) for the Cardiology Reynolds office. The role handles patient registration, demographics verification, insurance verification and patient identification, while scheduling appointments and explaining financial options to patients.

It requires excellent customer service and may involve coverage at other physician practices as needed. The position emphasizes accurate medical records updates, cash handling, and use of MyChart