Patient Services Pro - Outpatient Infusion Center

Bon Secours Mercy Health; Springfield (OH); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

403(b) with employer contributions

Tuition assistance

Job summary

Bon Secours Mercy Health in Springfield, OH seeks a Patient Services Representative at the Outpatient Infusion Center to deliver first-line customer service, register patients, verify demographics, collect insurance information, and guide patients through scheduling and billing options.

The role emphasizes accurate data entry, friendly communication, and coordination across physician practices, with occasional coverage at other locations.

Qualifications

• Experience in patient registration or healthcare environments preferred.
• Strong communication and patient service orientation.
• Accurate data entry and attention to detail required.

Responsibilities

• Serves as the primary point of contact between patients and physician practices.
• Provides excellent customer service and greets patients and community professionally.
• Gathers demographics, verifies insurance, and collects patient information.
• Schedules appointments and enters scheduling data into the computer system.
• Explains financial options to patients and assists with MyChart and online scheduling.
• Maintains and updates patient records and assists with referrals and authorizations as needed.

Skills

Customer service

Communication

Scheduling

Medical records data entry

Education

High School Diploma or GED

Tools

MyChart

EHR system

Job description

Bon Secours Mercy Health in Springfield, OH seeks a Patient Services Representative at the Outpatient Infusion Center to deliver first-line customer service, register patients, verify demographics, collect insurance information, and guide patients through scheduling and billing options.

The role emphasizes accurate data entry, friendly communication, and coordination across physician practices, with occasional coverage at other locations.