Patient Services Specialist — Care Team Support

Baystate Health; United States; On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Tuition assistance

Career growth

Job summary

Baystate Health is seeking a Patient Service Representative (PSR) to support the Oncology team at Baystate Mercy Hospital in Springfield, MA. The role involves registering patients, verifying demographics and insurance, and assisting with scheduling and check-out processes as part of a multidisciplinary care team.

Responsibilities include greeting patients, verifying coverage, collecting payments, scheduling visits, and handling communications while complying with HIPAA.

Qualifications

• High School Diploma/GED required.
• 6-18 months experience preferred (PSR I or II).
• This position is part of a career ladder; appropriate level will be determined by the organization.

Responsibilities

• Managing the Patient Experience: Greet patients, gather/verify demographics, check for referrals/pre-authorizations.
• Insurance Verification: Verify coverage using automated systems.
• Payments: Collect and document co-payments or outstanding balances.
• Appointments & Schedules: Schedule new/follow-up appointments per guidelines; check-out and plan future visits.
• Communication: Answer/route calls, manage inbox messages, print orders/records per HIPAA; prepare documents for scanning.

Skills

Customer service

Registration & scheduling

Education

GED or HiSET

Job description

Baystate Health is seeking a Patient Service Representative (PSR) to support the Oncology team at Baystate Mercy Hospital in Springfield, MA. The role involves registering patients, verifying demographics and insurance, and assisting with scheduling and check-out processes as part of a multidisciplinary care team.

Responsibilities include greeting patients, verifying coverage, collecting payments, scheduling visits, and handling communications while complying with HIPAA.