Oncology Patient Access & Services Specialist

Baystate Health; Springfield (MA); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Competitive pay

Health benefits

Tuition assistance

Career growth

Paid time off

Job summary

Baystate Health is seeking a Patient Service Representative (PSR) to join the Mercy Hospital Oncology team in Springfield, Massachusetts. The role supports patient care with essential administrative tasks including reception, registration, demographic checks, and insurance verification.

You will coordinate appointments, check-out processes, and handle payments, while communicating with patients, families, and the care team in a HIPAA-compliant manner.

Qualifications

• High School Diploma or GED required.
• 6–18 months experience preferred (PSR I or II).

Responsibilities

• Greet patients and verify demographics; register and verify insurance as needed.
• Manage payments, co-pays, and follow-up on outstanding balances.
• Schedule and coordinate appointments; assist with checkout and referrals.
• Handle patient communications and HIPAA-compliant document preparation.

Skills

Customer service

Communication

Multitasking

Education

High School Diploma/GED

Job description

Baystate Health is seeking a Patient Service Representative (PSR) to join the Mercy Hospital Oncology team in Springfield, Massachusetts. The role supports patient care with essential administrative tasks including reception, registration, demographic checks, and insurance verification.

You will coordinate appointments, check-out processes, and handle payments, while communicating with patients, families, and the care team in a HIPAA-compliant manner.