Oncology Patient Services Specialist

Baystate Health; Springfield (MA); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Tuition & Training

Career Growth

Regional Opportunities

Retirement

Paid Time Off

Job summary

Baystate Health is seeking a Patient Service Representative for the Baystate Mercy Hospital Oncology team in Springfield, MA. This full-time role emphasizes patient reception, registration, insurance verification, payments, and appointment coordination in a busy oncology setting.

The PSR contributions support a multidisciplinary care team, ensuring accurate data, smooth patient flow, and compliant communications across the patient journey.

Qualifications

• High School Diploma/GED required.
• 6-18 months experience preferred (PSR I or II).

Responsibilities

• Greet patients, collect and verify demographics and referrals.
• Verify insurance coverage and process pre-authorizations when needed.
• Handle payments including co-pays and outstanding balances.
• Schedule new and follow-up appointments per practice guidelines.
• Assist with check-out, schedule future visits, and provide referrals.
• Route calls and manage messages, ensuring HIPAA-compliant handling.

Skills

Customer service

HIPAA compliance

Education

High School Diploma/GED

Job description

Baystate Health is seeking a Patient Service Representative for the Baystate Mercy Hospital Oncology team in Springfield, MA. This full-time role emphasizes patient reception, registration, insurance verification, payments, and appointment coordination in a busy oncology setting.

The PSR contributions support a multidisciplinary care team, ensuring accurate data, smooth patient flow, and compliant communications across the patient journey.