Patient Services Specialist — Orthopedic Clinic

Orthoarkansas, PA; Stuttgart (AR); On-site; USD 18,000 - 28,000; Part time

Job summary

OrthoArkansas, PA is seeking a part-time Patient Services Representative to be the first point of contact for patients. You will greet patients, manage check-ins/outs, collect copays, verify referrals, and coordinate with clinical staff to ensure smooth patient flow across the clinic.

The role requires a high school diploma or GED, 0–6 months of related experience, and comfort with insurance processing and scheduling tasks.

Qualifications

• Equivalent to a high school diploma or GED, with an emphasis on office skills or related areas.
• 0 to 6 months of related experience and/or training, or an equivalent combination of education and experience.
• Mental alertness and adaptability to office routines and medical office environments.
• Previous experience in a clinical setting is preferred.

Responsibilities

• Greet every patient with a warm and friendly smile, making them feel welcome from the moment they arrive.
• Manage patient check-ins and check-outs, ensuring all necessary procedures are followed accurately.
• Collect copays and handle payments with precision and care.
• Verify referrals are on file when required, ensuring compliance with clinic procedures.
• Build and manage insurance packages with accuracy, ensuring all patient information is up to date.
• Collect, organize, and process charge tickets for each clinic, ensuring proper documentation.
• Balance TOS money at the end of each day and submit it according to clinic protocols.
• Provide patients with necessary paperwork and assist them with completion as needed.
• Add or update patient demographic information in the system to maintain accurate records.
• Make Health Note calls for the next day and assist patients with completing the Health Note questionnaire.

Skills

Interpersonal skills

Communication skills

Detail oriented

Organizational skills

Education

High school diploma or GED

Tools

10-Key

Word processing

Typing

Job description

OrthoArkansas, PA is seeking a part-time Patient Services Representative to be the first point of contact for patients. You will greet patients, manage check-ins/outs, collect copays, verify referrals, and coordinate with clinical staff to ensure smooth patient flow across the clinic.

The role requires a high school diploma or GED, 0–6 months of related experience, and comfort with insurance processing and scheduling tasks.