Patient Services Specialist - No Weekends/Holidays

UPMC

Pittsburgh (Allegheny County)

On-site

USD 33,000 - 50,000

Full time

14 days+

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Job summary

UPMC Rehabilitation Institute in Castle Shannon is seeking a full-time Patient Services Representative. The role includes greeting patients, guiding check-in, collecting copays, updating registrations, and scheduling follow-ups to ensure seamless care coordination.

It emphasizes service excellence and patient empowerment through MyUPMC portal usage. The position requires a high school diploma or equivalent, strong PC skills, and 2 years in medical/billing or customer service, with Epic and

Qualifications

High school diploma or equivalent is required.
Experience with personal computer-based applications and typing skills are preferred.
Two years of experience in medical/billing/fiscal or customer service is preferred.
Knowledge of medical terminology is preferred.
Prior experience with Medipac, Epic, or other health records systems is preferred.

Responsibilities

Provide a warm greeting for all patients.
Guide patient through self-arrival technology or check-in at desk.
Collect copayments and other patient payments at the point of service.
Confirm and/or update patient registration information at checkout.
Schedule follow-up appointments within the practice at checkout.
Assist patients in navigating the health care system and connect to financial resources as needed.
Register patients in Biometrics and explain benefits.
Promote MyUPMC patient portal and assist with registration.
Assist with administrative duties including scanning and faxing.