Patient Services Specialist - Front Desk & Care Access

UPMC; Monroeville (Allegheny County); On-site; USD 32,000 - 48,000; Full time

Job summary

UPMC Rehabilitation Institute in Monroeville is seeking a full-time Patient Services Representative to support a Monday–Friday schedule with a mix of early and standard hours, and no weekends or major holidays. The role focuses on welcoming patients, explaining financial obligations, collecting payments, updating records, and scheduling follow-ups to ensure seamless care coordination.

Responsibilities include guiding patients through self-arrival technology, verifying insurance, promoting

Qualifications

• Welcoming patients and providing a warm, professional experience.
• Assist patients with self-arrival technology and check-in at the desk.
• Explain copayments and financial obligations and collect payments when applicable.
• Update patient demographics and insurance coverage information accurately.

Responsibilities

• Greet patients upon arrival and guide them through the self-arrival tech or check-in process.
• Collect copayments and other payments at the point of service.
• Verify and update insurance benefits and patient demographics at checkout.
• Schedule follow-up appointments within the practice at checkout.
• Connect patients to financial advocacy resources when appropriate.

Job description

UPMC Rehabilitation Institute in Monroeville is seeking a full-time Patient Services Representative to support a Monday–Friday schedule with a mix of early and standard hours, and no weekends or major holidays. The role focuses on welcoming patients, explaining financial obligations, collecting payments, updating records, and scheduling follow-ups to ensure seamless care coordination.

Responsibilities include guiding patients through self-arrival technology, verifying insurance, promoting