Patient Services Representative, Monroeville

UPMC; Monroeville (Allegheny County); On-site; USD 32,000 - 48,000; Full time

Job summary

UPMC Rehabilitation Institute in Monroeville is seeking a full-time Patient Services Representative to support a Monday–Friday schedule with a mix of early and standard hours, and no weekends or major holidays. The role focuses on welcoming patients, explaining financial obligations, collecting payments, updating records, and scheduling follow-ups to ensure seamless care coordination.

Responsibilities include guiding patients through self-arrival technology, verifying insurance, promoting

Qualifications

• Welcoming patients and providing a warm, professional experience.
• Assist patients with self-arrival technology and check-in at the desk.
• Explain copayments and financial obligations and collect payments when applicable.
• Update patient demographics and insurance coverage information accurately.

Responsibilities

• Greet patients upon arrival and guide them through the self-arrival tech or check-in process.
• Collect copayments and other payments at the point of service.
• Verify and update insurance benefits and patient demographics at checkout.
• Schedule follow-up appointments within the practice at checkout.
• Connect patients to financial advocacy resources when appropriate.

Job description

The Rehabilitation Institute is seeking a full time Patient Services Representative to join the team at our Monroeville clinic! This position will work a schedule of Monday through Friday, three days a week working 7am-3:30pm and two days a week 9am-5:30pm A perk of this position is that it does not require any weekends or major holidays!

A Patient Services Representative is responsible for welcoming patients upon arrival, promoting the usage of new and emerging consumer-friendly technologies, educating patients on their copayments and financial obligations and collecting payments when applicable, scheduling subsequent appointments within the continuum of care, connecting patients to financial advocacy resources when appropriate, updating patient's demographics and insurance coverage information, and promoting an overall culture of service excellence. Patient Services Representative display strong customer service skills that ensure that patients and family members have the desired UPMC Experience at UPMC physician practices, hospitals, and outpatient surgery departments.

Responsibilities:

• Provide a warm greeting for all patients
• Guide patient through use of self-arrival technology or check-in patient at desk depending on patient preference
• Collect copayments and any other applicable patient payments at the point of service
• Confirm and/or update patient registration information at checkout
• Schedule follow-up appointments within the practice at checkout
• Schedule or connect patient to resources to schedule for ancillary services at checkout
• Help patients navigate the healthcare system by providing clear and understandable instructions. Provides follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care.
• Understands the principles of service recovery and is both empowered and responsible for taking appropriate action to recover from service that does not meet the expectation of the UPMC Experience.
• Register patients in Biometrics (fingerprint recognition) program and explain benefits
• Promote MyUPMC patient portal and assist patients in registration when applicable
• Assist patients in education of financial responsibility and connect them to advocacy resources as needed
• Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries
• Obtain signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations
• Appropriately distribute / triage phone calls to other areas and / or clinical providers
• Assist with administrative duties in the office including but not limited to scanning of medical records and faxing
• Stays informed on navigation and usability of UPMC Patient Portal; confidently and clearly communicates what patients need to know to navigate the Portal to ensure a smooth experience and continued access to health information and care services.